Domain and Account Help
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hello, I received an email that my domain would auto renew soon and that I needed to make any changes to my account info before then. I have already reached out to David to address the nature of the domain issue, but I noticed that my address needed to be updated and so I tried to login. It appears my account had been closed though and so it created a new one. I don’t wish to have an open account with WordPress. I just need to make sure I don’t lose my domain. I had transferred it to Wix.com last year so I didn’t think I would still need to have a WordPress account. please let me know what I need to do. Thank you!
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Hello there,
Your domain is registered at WordPress.com and pointing to Google cloud where your site is hosted and uses the WIX platform. From what I could see here -> https://www.whois.com/whois/recentermassage.com the domain is set to expire on 2020-02-16 and will auto-renew approximately a month before it expires.
If your account is the owner of the domain it cannot be closed as it has an active subscription, so you can try to get access again following this -> https://wordpress.com/wp-login.php?action=lostpassword
Cheers.
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Hi there,
The domain belongs to the
recentermassageaccount you used to post here the second time, so as long as you’re logged into that account you should be able to make changes to that domain.You have pointed that domain to Wix, but it’s definitely still registered with us. If you want to transfer that registration to Wix, please follow the steps here:
https://en.support.wordpress.com/transfer-domain-registration/
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