Domain and Billing Support

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  jenniferleighgriffin · Member · Feb 3, 2015 at 3:08 am

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  Hello,

  I just updated my WordPress account to the premium package for $99.00, but I believe I’ve been overcharged by around $30.00 or so. The purpose of updating was so I could get my own domain. While registering the domain (after upgrading) the charge amount was $0.00, however after clicking to confirm, I was redirected to a page that showed I was being charged $26.00, then more for a privacy setting. Is it possible for someone to take a look at my account and confirm I’ve been charged the correct amount? I would greatly appreciate it.

  I’m also having trouble with the domain I purchased. My blog site is jenniferleighg.wordpress.com and I purchased jenniferleighg.com, but I’m being shown an error message stating the server cannot be found when I try to view the site. I went through the prompts of making the new domain primary. I’ve read where it can take up to 48 hours if you’re using a domain registered elsewhere and mapping, but I’m unable to find any articles regarding a timeframe for domains purchased directly from WordPress.

  Thank you so much, in advance, for any help you can offer.

  -Jennifer

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Feb 3, 2015 at 6:39 am

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  Hi Jennifer,

  I’m so sorry about the hiccup. I have provided you a full refund for the $26 as the domain is included in the Premium bundle. Please note that it may take up to a week for the refund to show up in your bank account.

  Let me know if you have any questions with this!

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  jenniferleighgriffin · Member · Feb 19, 2015 at 2:11 pm

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  Hello gracejiyoung,

  I’m checking on the status of this refund, I know you mentioned it could take up to one week for me to receive it, but it’s now a little over two weeks and I have yet to see the $26.00 credited to my bank account.

  Thank you so much for any assistance you can offer!

  -Jennifer

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  jenniferleighgriffin · Member · Feb 19, 2015 at 2:14 pm

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  Please ignore my previous comment. I just finished taking a closer look and see the $26.00 was actually credited back the next day, on the 4th.

  I apologize for the confusion. Thank you!

  -Jennifer

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  gracejiyoung · Member · Feb 19, 2015 at 6:51 pm

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  Sounds great.

  Cheers!