DOMAIN AND GSUITE ISSUES

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  infobyoungandfree1121 · Member · Mar 10, 2020 at 11:04 pm

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  Hello All,

  This email is directly from Google Cloud Support. I need help ASAP with linking my domain to my G Suite. I am not receiving my work emails, and this cannot happen. Can someone please help me with this?????

  Sincerely,

  Brittany

  FROM GOOGLE:

  Hello Brittany,

  Thank you for contacting Google Cloud Support. I understand you are no receiving messages. I am glad to help.

  To set up email with G Suite, you need to direct your domain’s mail flow to your G Suite account. You do this by pointing your domain’s Mail Exchange (or MX records) to Google mail servers. You can find the complete information about configuring MX records by visiting https://support.google.com/a/answer/33915. Keep in mind that these changes may take up to 24 hours to completely propagate.

  As we spoke, please contact your domain host to check on your domain’s DNS. You can contact them at http://www.wordpress.com or 877-994-9757

  Please make sure to add these MX values:

  Priority Points to:
  1 ASPMX.L.GOOGLE.COM
  5 ALT1.ASPMX.L.GOOGLE.COM
  5 ALT2.ASPMX.L.GOOGLE.COM
  10 ALT3.ASPMX.L.GOOGLE.COM
  10 ALT4.ASPMX.L.GOOGLE.COM

  Your time is much appreciated and our goal is to offer all our customers an excellent support experience. With this in mind, I will proceed to close your case. However, if you need any additional assistance, you can respond to this message within the next 30 days and gladly help.

  Have a nice day,
  Sincerely,

  Luis
  Google Cloud Support

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  bookstooge · Member · Mar 11, 2020 at 12:23 am

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  Did you try calling the PHONE NUMBER supplied?

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  fstat · Staff · Mar 11, 2020 at 8:12 am

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  Hi Brittany,

  I don’t see a domain name ever registered on the account you’re using to contact us. Can you please let me know the domain name in question so I can better assist you?

  
  @bookstooge, that phone number belongs to a company called GeometricBox that provides support for WordPress sites. Here on WordPress.com, we don’t provide phone support as all communication is online.