Domain Associated with another account?

  • Unknown's avatar
    markfbb0cef9fad · Member ·

    When I got my account yesterday, I had thought that I had started to create my site. Part of this process had me input the domain that I have acquired from another provider in order to associate it with my account/site. All seemed fine by the end of my session yesterday, however, when I access my account today, it says that I have no site attached and when I try to attach my domain, it says that it is already associated with another WordPress.com account.
    I only have the receipt number from my purchase to input in the account recovery page, so can’t seem to figure out what is happening and what account WordPress.com account my domain is associated with. Any advice is appreciated.

    WP.com: Yes
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

    Thank you!

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