Domain auto-renew

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  itsallyogababy · Member · Mar 28, 2017 at 5:52 pm

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  Hi there,

  I recently received a notification about an auto-renew of the domain yocomo.org – however, this domain has been removed from my account. What can I do to ensure that I won’t be charged for a domain that is no longer associated with my account?

  Thank you!
  Roseanne
  (email visible only to moderators and staff)

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 28, 2017 at 6:38 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-zinnia · Staff · Mar 28, 2017 at 7:57 pm

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  Howdy –

  This domain is still active. It is not connected to the user account you’ve contacted us from. I’ll be happy to help you cancel it but will need you to post back here from the correct account first.

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  itsallyogababy · Member · Mar 29, 2017 at 5:02 pm

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  Thanks for your response, Liz.

  Yes, the domain is not connected to my user account because I removed it. However, I continue to receive notifications about it, while the owner of the domain doesn’t receive them.

  I’m not able to post from the correct account because it’s not mine.

  Please advise. Thank you.

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  staff-zinnia · Staff · Mar 30, 2017 at 2:03 pm

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  I’ve sent an email your way. Please take a look at that and reply to the email directly.