Domain cancellation?

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  laurinnelizabeth · Member · Nov 15, 2011 at 5:22 pm

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  I purchased the pro bundle and a domain for my blog at laurenhardy.com. I would like to cancel it for a full refund. It is not what I was looking for. The transaction ids are 9FD14643MH8727141 and 67E40724BB3052919.

  Thank you.
  Blog url: http://laurenhardy.wordpress.com/

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  chrisrudzki · Member · Nov 15, 2011 at 7:58 pm

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  Hi there,

  Is there anything I can do to help you with these upgrades?

  I can cancel and refund your upgrades for you, but keep in mind that we can’t guarantee that you’ll be able to register your domain, laurenhardy.com, again.

  Please confirm that you’d like to cancel your domain and Value Bundle upgrades.

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  laurinnelizabeth · Member · Nov 15, 2011 at 11:19 pm

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  I would like to cancel both, yes.

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  staff-blorbo · Staff · Nov 15, 2011 at 11:37 pm

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  I have canceled and refunded your domain and Value Bundle as requested.

  Please let us know if you need any further assistance!

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  laurinnelizabeth · Member · Nov 16, 2011 at 12:27 am

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  Why am I not able to purchase this domain now? It said it is registered by Wild West Domains… I wanted to purchase it on Go Daddy, and it says it is taken, but there is no way since I am the only person who has owned it.

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  staff-blorbo · Staff · Nov 16, 2011 at 12:30 am

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  As mentioned by Chris above, “we can’t guarantee that you’ll be able to register your domain, laurenhardy.com, again.”

  Canceled domains become the property of our registrar partner and are returned to the public pool at their discretion. We have no control over this process.

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  laurinnelizabeth · Member · Nov 16, 2011 at 12:32 am

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  But no one else bought it, your partner did. Wild West Domains or whoever that is. Do you have any idea how I can get it back?

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  staff-blorbo · Staff · Nov 16, 2011 at 12:36 am

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  Yes, when you cancel a domain, you give up ownership of the domain and it becomes property of our registrar partner.

  I can ask if they’ll restore it, but it may cost an additional fee, or you could wait a week or so to see if they release.

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  laurinnelizabeth · Member · Nov 16, 2011 at 12:38 am

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  Depending on the additional fee, I am willing to pay.

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  staff-blorbo · Staff · Nov 16, 2011 at 12:41 am

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  Alright, I’ll inquire and get back to you via the email address on your account as soon as I hear back.

  It will be at least $17 to re-register the domain.

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  laurinnelizabeth · Member · Nov 16, 2011 at 12:45 am

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  Okay. I appreciate it. Will I be able to register it through Go Daddy then?

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  staff-blorbo · Staff · Nov 16, 2011 at 12:48 am

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  No, you’ll only be able to restore the domain through us, but you can direct it to GoDaddy by changing your nameservers or transfer it there after 60 days have passed.

  Alternatively, you could wait until the registrar releases it for re-purchase.

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  staff-blorbo · Staff · Nov 16, 2011 at 12:55 am

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  We were able to recover laurenhardy.com without any additional fees, and I have sent an email to the email address on your profile with further instructions.