DOMAIN cancellation

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  simplebudgettravel · Member · Jun 29, 2017 at 3:48 am

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  I tried for week to cancel my WordPress.com renewal, but I was unable because the mobile version has a problem and I cannot scroll down to the ‘CANCEL NOW’ button. So, I finally had access to a computer, but just after my premium account was renewed and charged.
  I was able to cancel and refund my premium plan, but when I cancelled my domain it doesn’t look like I got the refund for it. How can I get refunded for that, since it is due to a problem on WordPress?

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jun 29, 2017 at 3:58 am

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  Hi there, I’ve tagged this for Staff assistance; please be patient for their reply.

  If you intend on using that domain somewhere else on the web, you should not cancel it. Point it to your new web hosting instead. Let me know if you want more information on that.

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  simplebudgettravel · Member · Jun 29, 2017 at 4:25 am

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  Thanks for the reply, but I do not want my domain anymore; I will simply use a free one with .wordpress in the domain.

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  gemmacevans · Member · Jun 29, 2017 at 9:10 am

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  Hi simplebudgettravel,

  I’ve refunded the remaining amount and you can see a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 7-14 business days to show in your account, although international refunds (outside the US) can take a few extra days.

  Please let me know if you need anything else.

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  simplebudgettravel · Member · Jun 29, 2017 at 10:16 am

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  Thanks a lot, should be perfect! I’ll wait for the refund!

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  gemmacevans · Member · Jun 29, 2017 at 10:25 am

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  You’re welcome!