Domain Cancellation : Support not responding

prashantb1984 · Member · Sep 5, 2011 at 2:59 pm
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Hi,
I registered a domain photo-pedia.net on 1st September but I wanted to cancel it for certain reasons. Within a day I contacted support and then I also sent a follow up, but I got no response or reply. Now I am beyond my 48 hour limit.
Can someone please let me know how I could get the credit refund ?

Thanks,
–Prashant

The blog I need help with is: (visible only to logged in users)
andrewspittle · Staff · Sep 5, 2011 at 9:59 pm
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We’re looking into this right now and will take care of it for you. Sorry for the delay.
staff-blorbo · Staff · Sep 5, 2011 at 10:03 pm
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I just responded to your request not that long again. Please feel free to reply via email. If you don’t see my reply, please let me know!
curleebooks · Member · Sep 6, 2011 at 12:17 am
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I want my domain status unlock with a refund ASAP!
auxclass · Member · Sep 6, 2011 at 12:29 am
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@curlee – domain name cancellation requests for refunds must be made within 48 hours of the original registration and you registered your name some 3 weeks ago. Note also that a domain name can not be transferred to another registrar for 60 days that is an ICANN (internet) rule to prevent fraud. I guess if you insisted the staff could just cancel your domain.

Also all requests for refunds must be made to the Staff and not with rude demands in the Forum.
curleebooks · Member · Sep 6, 2011 at 12:45 am
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@auxclass. Wasn’t meant to be “RUDE”, just frustrated because this website has me and others reading and clicking in cirlces. It has taking me a week to get to this point.

Sorry again!

Great website, but its just not for me!
curleebooks · Member · Sep 6, 2011 at 1:37 am
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Circles.
christiansinuxbridge · Member · Sep 28, 2011 at 4:39 pm
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Same as my christiansatbrunel.com registered domain. Sent support twice to delete/remove permanently. No response.
staff-blorbo · Staff · Sep 28, 2011 at 5:33 pm
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curleebooks, we responded to your two support requests on August 23 and September 13, and haven’t heard back yet.

blogdeletedalready, I tracked down your support request and replied.
christiansinuxbridge · Member · Sep 28, 2011 at 7:30 pm
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Thanks for removing the requested domain. Appreciate your help.
staff-blorbo · Staff · Sep 28, 2011 at 8:34 pm
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You’re welcome!
mattd1985 · Member · Oct 10, 2011 at 3:14 pm
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I’ve sent three emails trying to get help from support. It’s been almost a week and I haven’t heard back.
timethief · Member · Oct 10, 2011 at 5:06 pm
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@mattd1985
I have flagged this thread for Staff attention. Would you please state which blog you are referring to and exactly what you want Staff to help you with?
calranch · Member · Oct 10, 2011 at 10:10 pm
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My blog is http://www.mountainhighmotoring.com. I purchased that custom domain last October. Even though I’ve renewed the domain it is still down and it actually went down before it expired. The blog won’t work and it has stopped showing up on search engines as well. I’m able to access the dashboard but I can’t view the blog.
mattd1985 · Member · Oct 10, 2011 at 10:12 pm
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Sorry: I was logged into the wrong account.

My blog is http://www.mountainhighmotoring.com. I purchased that custom domain last October. Even though I’ve renewed the domain it is still down and it actually went down before it expired. The blog won’t work and it has stopped showing up on search engines as well. I’m able to access the dashboard but I can’t view the blog.
andrewspittle · Staff · Oct 11, 2011 at 2:38 pm
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Your mountainhighmotoring.com domain is registered at Dreamhost. All of the domain mapping settings on our side look proper. However, when I look up the nameservers for mountainhighmotoring.com I don’t see any values set.

Can you log in to your domain registrar, which looks to be Dreamhost, and update the nameservers to point back to WordPress.com? Thanks.

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