Domain contact verification
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I need for a staff member to contact me. Its seems to be up to chance whether or not you receive customer service through this method. I prefer to call a number and have at least the possibility of eventually speaking to a person over the phone, without paying for the experience or using a third part conferencing software. I NEED A STAFF MEMBER TO CONTACT ME ABOUT AN ISSUE REGISTERING A DOMAIN
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Hi, we aren’t in a call center, so there is not a phone number:
And if you’re finding phone numbers that say they are our support, please be advised they are not affiliated with us.
Free sites get community support in the forums. Please note too, these particular forums are for sites that are using our service, as opposed to copies of WordPress hosted elsewhere.
If you’ll let us know what the site is and what issue you’re running into, though, we’ll try to point you in the best direction for help.
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I purchased a domain on a wordpress account that was attached to a separate email in February. I can provide you with proof of payment. I missed the contact verification emails for that domain and it was deactivated. I tried to follow the protocol to reactive the account by requesting the verification email to be resent through the link that appears on the page you are brought to when you click an expired verification link. This resulted in an error multiple times on several occasions. I did not find attached to the initial verification email the ‘trigger code’ which the deactivated page says they would contain.
I subsequently deleted the account attached to that other email address, which I can provide, as I believed it would delete the domain and make it available for me to register to a WordPress account connected to the organization’s email. I still would like to achieve this. If the initial account can be reactivated or the domain can be made available again, I will pay to register it to this account. I would like to be given the same level of customer service as a paid customer as I did pay over $300 dollars to your company for use of this domain just over two months ago.
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What was the domain you originally purchased back in February? We’ll use that to dive in and determine the next best steps here.
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ucyd.org is registered with us, but it belongs to a different WordPress.com account than the one you’re using to post here. Only the account that owns a domain can make contact info updates, or any other changes, to the domain, so you’ll need to log into the correct account to do this.
Note that the account that owns this domain is not deleted, but is still active on WordPress.com.
If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/
If you want to use this domain with a different WordPress.com account, you’ll be able to transfer ownership of the domain once you’re logged into the account that currently owns it. But cancelling and re-registering the domain is not an option here – it can take up to a year for a cancelled domain to become available again, and you should never cancel a domain you still want to use, regardless of how/where you plan to use it.
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This is ridiculous… I already informed you that I was inquiring as to a domain that had been registered with a separate account, and that account /has/ been deleted. I cannot access it at all. I cannot request to change my password because the account has been deleted, nor am I allowed to request a sign-in link for the account – because it has been deleted. I can confirm the email address the account was linked to prove my ownership of that original account, and I can provide a receipt for the payment I made for this domain.
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I think I understand now. That would be a bit of a quandary, however the user who owns the domain has not been deleted. We don’t allow upgrade owners to delete their accounts because we do try to avoid this situation.
So in this case, I’d recommend re-gaining access to that account (it is live.) If you have payment information, you may be able to use the form mentioned here:
If not, please email passwordhelp@wordpress.com. Once you’ve regained access to the correct account, you can go from there.
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But… I literally intentionally deleted the account a week ago. It allowed me to do it, and now I cannot recover the password with the email used to activate that account because it says the account has been deleted. I believe it is because the contact information for the domain was never verified that this was allowed to happen. I seemingly did not have access to the customer service that is available to upgraded accounts at the time I deleted it for the same reason, which would explain why this safeguard was not triggered.
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You’ll need to regain access to the account first.
Please send an email to
passwordhelp (at) wordpress (dot) comexplaining the situation, and we’ll see if there’s anything we can do for you. -
Supernovia you were the one who responded to my original post on that account saying you no longer saw an account there. That was because it was deleted in the nine hours between when my original customer service request was posted and that post initially received a response. I have an email in that inbox confirming that the account was closed and the sites will be deleted within 30 days. I don’t understand how the account can still be shown as active on your backend through all of that, unless it will not update until those 30 days have passed.
I do not see how this is a viable customer service process. All of this occurred in the first place because the link to resend an expired verification email was not working anyway. Also, the account recovery form you listed will not allow you to provide the same contact email as the email that is linked to the account you are trying to recover, as if the only possible way you could be unable to access a wordpress account would be if you were unable to access the associated email address. The form also has you submit it several times and prompts you to instead use the password recovery feature as if anyone who is using this form would not have already done so? It seems absurd and lazy to me. Besides that, the only transaction ID I was able to include was that on my Paypal receipt as it does not seem I was ever sent an email receipt or invite from WordPress – just the verification emails which do not include the trigger code which landing page for websites that have been suspended for not having a verified contact states these emails will contain.
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How many people do I need to explain this situation to? I have just filled out the form that was linked in the previous posting. Why are customer service staff not able to create case numbers or send cases to the appropriate team to solve without creating more work for your customers.
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If you filled out the account recovery form as directed, our account recovery team will reply to you there as soon as we can.
We take account ownership very seriously here and therefore cannot handle account ownership or recovery items over the public forums here.
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