Domain deleted

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  ianrunr · Member · Sep 3, 2020 at 8:57 pm

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  Hi i have just recieved an email stating my domain has been deleted as per my request.I requested no such thing,please advise.

  Our records show that you recently completed a request to delete your domain name ianwarrington.com associated with your WordPress.com account.

  This email is to confirm that your domain

  regards Ian

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  ryrhino00 · Member · Sep 4, 2020 at 2:20 am

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  Hi,

  I have asked for a Staff member to help.

  Please wait for them to reply.

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  kokkieh · Staff · Sep 4, 2020 at 5:54 am

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  Hi Ian,

  I’ve restored the domain to your account. Do you want me to restore your cancelled Premium Plan as well?

  You can see this cancellation event in your site’s activity log at https://wordpress.com/activity-log/ianrunr.wordpress.com – it only shows the plan there as your domain was linked to the plan, so it’s not listed separately.

  If you did not take this action, it means someone else with access to your account did it. In that case, please immediately update your account password at https://wordpress.com/me/security/, and also update the password for your email account in case that’s how they gained access to your WordPress.com account.

  I would also recommend you enable two-factor authentication on both your WordPress.com and email account, as an extra layer of security:

  Enable Two-Step Authentication

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  ianrunr · Member · Sep 4, 2020 at 6:10 am

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  Hi

  Yes please, I did not want to change anything at all, please could it be restored to how it was last week (my paid premium plan and domain)

  I shall change security details immediately.

  Regards

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  kokkieh · Staff · Sep 4, 2020 at 9:17 am

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  I’ve reactivated your Premium Plan as well, so all premium features should now be active on your site again.