Domain disappeared – help?
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Our domain registration expired and our contact email was defunct. Our site and email went down yesterday so our business has crashed. The domain does not now appear on my wordpress dashboard. Can anyone help me to contact WordPress support?
The blog I need help with is: (visible only to logged in users)
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Hello there,
We need details please.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?
5. When did the expiration take place?
https://en.support.wordpress.com/domains/domain-expiration/I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Thank you for responding. Details are:
1. balecrocker.com
2. balecrockerassociates.wordpress.com
3. johnbale2013
4. Sept 11, 2013
5. Sept 13, 2016
Hope that all helps. -
Thanks. Staff address the threads tagged with modlook in datestamp order, serving the earliest dated first as woukld be expected. From there they move forward to the most recent dated and time stamped threads. Please be patient while waiting.
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Howdy!
Thanks for getting in touch about balecrocker.com.
This domain expired and is now in redemption. I’ve sent an email your way to outline the redemption process of retrieving this domain.
Please let me know if you do not receive my email.
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Thank you! My old email is defunct, and my current one is down too because of this problem. Please send to (email redacted) (not received there yet).
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Please note that I have received no email as promised. Please re-send it to johnbale at yahoo dot co dot uk. Many thanks.
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I’ve sent redemption email. Please double check that it doesn’t wind up in your spam folder.
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Thank you Liz, received and I’ve made the payment. Can you confirm if the redemption process will actually take 80 days, or if you might be able to recover it for us much sooner? Can we expect our domain to be available in any form before that process is completed? We’re desperate as our business, website and email, are all down as a result. Many thanks for your help!
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Hello – I’ve sent the request to our domain partner asking that your domain be restored.
We will need to sit tight and wait to hear back from them.
Typically, we hear back within 48 hours and we send an update your way as soon as we have news.
Once it is confirmed that the domain can be restored it will only take me a few minutes to add it back to your account.
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Hi Liz. Our DNS seems to be fully operational again – you wonderful happiness engineer! Thank you! Are we all good to go? Don’t suppose I can have your phone number?
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@johnbale2013 we’re glad we could all help :)
We are not in a call center, so there’s no support phone number we can send you. But we do have chat support for those who have upgraded plans:
http://wordpress.com/help/contactCheers!
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