Domain does not show

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  thiago6826 · Member · Aug 25, 2022 at 10:13 am

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  Hi, I have paid on late but I’m not able to use my domain ucsteps.com. Please, help me to use again.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Aug 25, 2022 at 6:29 pm

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  Thanks for getting in touch! It looks like you had a chargeback issued for the charges back in May and you were refunded the domain registration fee.

  While you did pay the chargeback fee to reactivate your account, you still need to pay for the domain registration. If you agree, we’ll send a payment request to you for $18 to pay for the registration from the original renewal date to 2023-04-22.

  If you can confirm this, we’ll get started.

  Let us know if you have any questions. Otherwise, we’ll wait to hear back from you!

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  thiago6826 · Member · Aug 25, 2022 at 6:54 pm

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  Yes, I confirm.

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  supernovia · Staff · Aug 26, 2022 at 12:39 am

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  That’s on its way! Also, edit: your number didn’t need to be removed; I was looking at the wrong thread.

  As soon as the invoice is paid, we’ll work on getting the domain back into your account. You’ll just want to get it done ASAP so the domain doesn’t go into any kind of redemption process
  https://wordpress.com/support/domains/domain-expiration/

  Thanks!

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  thiago6826 · Member · Aug 26, 2022 at 10:10 am

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  I have paid.

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  helper-heroponriki · Member · Aug 26, 2022 at 1:20 pm

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  Thanks for letting us know! The domain has been restored to your account.

  Again, we strongly recommend you enable auto-renew for your domain so you can avoid this issue next year when your domain renews in March.

  You can add a payment method here:

  https://wordpress.com/me/purchases/ucsteps.com/3265604

  I hope that helps!