Domain Down after Payment

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  therelativeabsolute · Member · Oct 18, 2020 at 2:59 pm

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  I had a domain at http://www.johndouglasmacready.com, and I paid $105.53 on July 7, 220 to renew the domain. Can you tell me why it is down?

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  staff-totoro · Staff · Oct 18, 2020 at 10:06 pm

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  Hi there,

  I do not see any sites under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login?  I do show that johndouglasmacready.com is registered with us, but under a different account, not the @therelativeabsolute account you are using to contact support in this post.

  If you recall your other login with us, please reset your password here: https://wordpress.com/pricing/

  Once you have regained access to the correct account, you can ask us to take a look here since you have priority support under that account. https://wordpress.com/help/contact