Domain & Email

kernowtutoring · Member · Sep 4, 2017 at 3:05 pm
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Hi there

I am having trouble with my purchase. I have accidently cancelled something and my site is no longer working properly. I can’t find my ‘kernowtutoring.com’ domain or premium editing options.
I would also like to be able to purchase (email visible only to moderators and staff) as an email address but am not able to purchase. I receive a browser message saying ‘ domain has already been registered.

Please help
Ross

The blog I need help with is: (visible only to logged in users)
timethief · Member · Sep 4, 2017 at 10:16 pm
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I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
supernovia · Staff · Sep 4, 2017 at 10:46 pm
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@kernowtutoring, we can still restore the domain at this point; are you planning on keeping the site here? I noticed you cancelled both the domain and the plan.

I can still restore the domain at this point, but if you intend on cancelling it again please let us know what you have in mind and we’ll try to help you get this sorted.
supernovia · Staff · Sep 4, 2017 at 10:48 pm
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Also, we’ll need to know right away since the domain is in a pending state right now.
kernowtutoring · Member · Sep 5, 2017 at 6:10 am
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Yes I would like to keep both the domain and the plan please.
supernovia · Staff · Sep 5, 2017 at 9:01 pm
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@kernowtutoring okay. You were already refunded for the plan, but not the domain. I’ve added credit for that, and you can re-buy the plan here:
https://wordpress.com/plans/kernowtutoring.com

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