Domain error

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  pohaparis · Member · Jun 3, 2020 at 10:14 am

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  Hello,

  I change the domain url of my client site by error and now I can’t have access to my backoffice (Error 404). Is it possible to cancel this change please?

  The site is https://shop.bubbolitas.fr

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  staff-blorbo · Staff · Jun 3, 2020 at 10:27 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/changing-the-site-url/