domain expiration

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  charleybliss25 · Member · Oct 17, 2017 at 2:03 pm

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  I have just discovered that my domain has expired. I was not sent an email to remind or confirm this. I want to use my domain. How an I reclaim it?

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  timethief · Member · Oct 17, 2017 at 9:28 pm

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  Allowing a domain to expire
  When you allow your domain expire, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/.

  If you are in the grace period you will not have to agree to pay a redemption fee set by the domain name registrar that wordpress.COM staff cannot waive.

  Otherwise, if you want Staff to try to recover the domain for you then you will have to agree to pay the redemption fee.

  This thread is tagged this thread in the sidebar with modlook for Staff attention.

  If you’re logged into the account that is associated with your expired domain, they will look up its status and get in touch with details.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here.

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  supernovia · Staff · Oct 17, 2017 at 10:03 pm

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  Hi @charleybliss25, I don’t see any domains or purchases on this account. Was it under another email address?

  Please let us know the domain as well so we can see what needs to be done. Domain expirations are quite time sensitive, so we’ll want to act quickly. Thanks!

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  charleybliss25 · Member · Oct 18, 2017 at 9:05 am

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  Hi

  the domain is charlotteblissett.com and the email address is the same /current address.

  Thanks

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  supernovia · Staff · Oct 19, 2017 at 3:31 pm

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  @charleybliss25 I can confirm it’s not under this email address. I will send an email to the account on file, though. Please check all of your email addresses so we can get this resolved before the domain goes into redemption.

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  charleybliss25 · Member · Oct 19, 2017 at 5:26 pm

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  Hi Supernovia, I am only using 2 email addresses and the other one does not contain your email. Could you suggest how I might get my site back. The email address that I gave you is the one that I use for my site hence any correspondence is via this address and forgotten passwords requests have been sent via the address that I gave you. Something is amiss.

  I hope you can help

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  supernovia · Staff · Oct 19, 2017 at 9:25 pm

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  What is your other email address? You can share it here; it will be automatically redacted so only staff can see it.

  Also if you have payment details from last year’s renewal I could help you regain access to the account that way. Do you want to look that up and have me reach out via private email?