Domain Expiration
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Hello, I recently cancelled my business subscription but I will like to get my old domain (zucasateam.com) back to build a brand new site.
Is there any way I can get some help with this?
Thank you in advance.
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I have added Modlook for attention of staff, thank you for your patience while they get back to you.
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Hey there,
You canceled the domain within 5 days of registering it, so it should be available again soon. Once a domain name is deleted by the registry at this stage, it is immediately available for registration by any registrant through any Registrar, and that happens shortly after the 5 day grace period.
We can immediately restore the domain for you within that 5 day period, but after that, we no longer have control over it. So, depending on where you want to register the domain (with us or elsewhere), you should decide ASAP on how you want it re-registered. You can always point the domain over to your host from WordPress.com until 60 days of registration hits (where you can transfer the domain anywhere you please). That will at least guarantee you will get it back without any potential complications. Let me know.
Thanks,
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Hello!
Thank you for your help. I will like to get my domain back as soon as possible!
Thank you in advance!
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I have sent a payment request for the $18 domain registration fee to the email address on your account, since you have already received a full refund.
Once paid, please reply here to let us know, and we’ll recover the domain. Again, this will only be possible for the next 5 days. After that, we cannot guarantee when or even if you’ll be able to re-register the domain.
Once the domain is recovered here, you’ll be able to direct it anywhere simply by changing its name servers: https://wordpress.com/support/move-domain/change-name-servers/
And, after 60 days (another policy outside of domain registrar control), you’ll be able to transfer it elsewhere: https://wordpress.com/support/move-domain/transfer-domain-registration/
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Hello, the domain (zucasateam.com) has been paid.
Also, I do not see the full refund yet ($396). Please let me know if it takes longer to process or if there is an issue.
Thank you so much for your help again.
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Payment received,
zucasateam.comhas been recovered!You’ll be able to direct it anywhere simply by changing its name servers: https://wordpress.com/support/move-domain/change-name-servers/
And, after 60 days, you’ll be able to transfer it elsewhere: https://wordpress.com/support/move-domain/transfer-domain-registration/
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Thank you!
Also, could you please let me know how long it takes to get my refund back for my business plan? Since you mentioned the refund has been processed.
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The refund was sent today. Depending on your credit card provider, it can take up to 10 days for the credit to appear on your statement.
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