Domain Expiration

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  silviacabra · Member · Nov 8, 2013 at 9:49 pm

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  My domain was expired 9 days ago. I can’t find the renew button and I would like to renew it again.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 8, 2013 at 9:57 pm

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  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and renew any upgrades at > Dashboard > Store > My Upgrades

  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting. While waiting you can read this > http://en.support.wordpress.com/domains/domain-expiration/

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  silviacabra · Member · Nov 8, 2013 at 10:09 pm

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  Thank you. I am already logged as Admin, but I can’t find the renew option.

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  timethief · Member · Nov 8, 2013 at 10:11 pm

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  Read this please http://en.support.wordpress.com/domains/domain-expiration/ and wait patiently for Staff to respond

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  silviacabra · Member · Nov 8, 2013 at 10:15 pm

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  Ok thank you, I have read it. I am still in the grace period. I wait for the Staff assistance to know how to renew the domain.

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  auxclass · Member · Nov 8, 2013 at 11:02 pm

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  You need to be logged in as the EXACT account that owns an upgrade to renew it – is there another account you or another person might have used to purchase the upgrade?

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  jeremeylduvall · Member · Nov 13, 2013 at 9:57 pm

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  Hi @silviacabra,

  As described previously, you need to be logged in as the owner of the upgrade in order to see the renew options. Have you tried logging in under a different account on the blog?

  Cheers,

  Jeremey