Domain Expiration

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  somewearinthemiddle · Member · Jan 29, 2014 at 8:51 pm

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  I have renewed my WordPress Premium account but when I go to my website is says it has expired. It is also asking me to replace my nameservers with updated versions. I am not at all sure how to do this. Please help!

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Jan 30, 2014 at 5:47 pm

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  Hi there,

  After looking into your account, I found that your WordPress.com Premium account was renewed on January 29th. You can find these details by going to Store > My Upgrades in your Dashboard.

  It looks like your domain is pointing to GoDaddy as seen here:

  http://www.networksolutions.com/whois/results.jsp?domain=somethingofthelike.com

  Are you no longer using your WordPress.com site? If not, I can remove the WordPress.com Premium upgrade and provide you a full refund.

  Feel free to reach out if you have any questions!

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  somewearinthemiddle · Member · Jan 31, 2014 at 12:43 am

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  Thanks for getting back to me. I am still using my WordPress account and will continue to do so; however, I want to make sure I need the Preimum account for what I am doing and am not just paying the extra cost. Can you help me with that?

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  gracejiyoung · Member · Jan 31, 2014 at 11:03 am

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  Hi there,

  Are you sure it’s not WordPress.org? To clear up any confusion, WordPress.com and WordPress.org are two different entities. At WordPress.com, we provide hosting, support, and tons of features for blogs. Users also have the option to purchase a variety of upgrades to customize the look and feel of their blog. WordPress.org is a software for self-hosted sites. With WordPress.org, users are provided access to all backend files and can upload custom themes and plugins.

  Check here to learn more about the difference between WordPress.com and WordPress.org:

  WordPress.com vs. WordPress.org

  Currently, this is your WordPress.com site:

  

  If you are self-hosted on WordPress.org, you would not need this WordPress.com Premium upgrade.

  Please let me know if you have any questions about this!

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  somewearinthemiddle · Member · Jan 31, 2014 at 10:06 pm

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  Thanks for helping clarify.

  I am definitely using WordPress.org. I am hosted through Go-Daddy on my WordPress.org website; however, I just upgraded to the Premium WordPress account. Is there a way to get a refund from this?

  Best,
  Brynne

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  gracejiyoung · Member · Feb 1, 2014 at 11:33 am

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  Hi Brynne,

  Yes, of course :) I have provided you a full refund and removed the upgrade from your account as requested. Please note that it may take up to a week for the refund to show up in your bank account.

  Feel free to reach out if you have any questions!