Domain Expiration Locked Out of Account

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  ginapanozzo · Member · Jan 10, 2017 at 12:41 am

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  Please help me!!!!!!!!!!!!!! I’ve been locked out of my old account ginabearsblog.wordpress.com.

  I made a new account just so I could login and ask for support. I cannot access my old account http://www.ginabearsblog.wordpress.com as it says none of the emails exist on file and every time I try to recover the account, I get nothing.

  My domain expired and I will gladly pay the fee to get my domain out of redemption. Please help me. I need my site back!!!!!!!!!!!!!!!

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  staff-doublebassd · Staff · Jan 10, 2017 at 4:20 am

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  Hi there,

  What I can do is e-mail the address associated with the account so that you can check all of your e-mails and see which one receives the message. All you would need to do is respond from that e-mail to verify ownership. Then, I will definitely be able to assist you in regaining access.

  Let me know if you have any questions.

  Thanks!

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  ginapanozzo · Member · Jan 10, 2017 at 4:21 am

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  The emails on file are:

  (email visible only to moderators and staff)

  (email visible only to moderators and staff)

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  staff-doublebassd · Staff · Jan 10, 2017 at 4:47 am

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  Hey there,

  I’m going to email you at the ginabearsblog gmail account in regards to regaining access to your account.

  Thanks!

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  staff-doublebassd · Staff · Jan 10, 2017 at 4:50 am

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  Email sent – also, since this is a public forum, I am going to redact your emails so that you are not susceptible to spam.

  Thanks!

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  ginapanozzo · Member · Jan 10, 2017 at 5:29 am

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  Hi Darnell,

  I also need help with regaining my domain. I heard it’s in redemption. I have to pay an $80 fee? Please help me regain my domain so I can redirect the name servers toward host gator.

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  staff-doublebassd · Staff · Jan 10, 2017 at 7:06 pm

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  Okay, I’ll email you in regards to getting the domain back. Thanks!

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  kclrfc · Member · Jan 23, 2017 at 10:36 pm

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  Hi I to am wanting to recover a domain that has expired. I am completely locked out of the account and get a 404 File Not Found message on both admin and front end pages.
  Email on account is (email visible only to moderators and staff)
  Cheers

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  staff-doublebassd · Staff · Jan 23, 2017 at 11:06 pm

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  Hi there @kclrfc ,

  What is the domain URL? I did not find an expired domain or purchase history under the account. Do you happen to have another account? Let me know, thanks!

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  kclrfc · Member · Jan 24, 2017 at 8:02 am

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  Apologies, we have another account with wordpress.org at kclrugby.co.uk which does not recognise the email when logging in
  thanks

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  staff-doublebassd · Staff · Jan 25, 2017 at 4:45 pm

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  Hi there,

  The site kclrugby.co.uk appears to be a self-hosted, WordPress (also called “.org”) site.

  To clear up any confusion, WordPress.com and WordPress.org are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  However, if you have access to the server control panel through your web host, it is always possible to regain access to a self-hosted, WordPress site. This WordPress.org Codex article will walk you through the steps:

  http://codex.wordpress.org/Resetting_Your_Password

  Also, you may wish to contact your hosting support team for direct assistance.

  Thanks!

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  cricotechnology · Member · Feb 23, 2017 at 7:46 am

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  Could you please help me restoring my website https://cricotechnology.net?
  I have not accessed it for a month and I never got an email that it will expire.

  My email is (email visible only to moderators and staff)
  Thank you a lot.
  Andrei

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  staff-doublebassd · Staff · Feb 23, 2017 at 5:12 pm

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  Hi there,

  Have you gone here to see if you can renew the domain?