Domain expire before validation date how to get it back.

  • Unknown's avatar
    maryamovais · Member ·

    My domain was http://www.maryamovais.com But now it’s saying that my
    Domain is expire which will suppose to be end of this year
    And I can ‘t see my website at all can any one help me with this please.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    rachelmcr · Member ·

    Hi there,

    I see that October 25, 2013, you purchased a domain mapping upgrade here at WordPress.com for your domain maryamovais.com. That domain mapping upgrade is still valid through October 25, 2014. However, the domain name itself isn’t registered with us.

    To keep using your domain, you also need to renew the domain name with your domain registrar. I looked up your domain in the WHOIS database, and it looks like your domain registrar is Tucows Domains:

    http://who.is/whois/maryamovais.com

    You will need to contact your domain registrar for further help renewing your domain.

  • Unknown's avatar
    maryamovais · Member ·

    This is what I have got response from them can you help me with this
    Message I have copy and paste to you

    Dear Ovais,

    Thanks for contacting Vistaprint, where it’s easy to make an impression for less.

    The new provider changed the technical details and not the admin details,.

    The domain is in the redemption period yet we are unable to change any detail on the domain.

    We are asking you to contact the new provider to change all the details after the redemption period and renew the domain.

    Apologies

    Please feel free to contact us on 0800 496 0350 if you need any additional information. We are reachable 24/7 in order to respond to all your questions.

    We hope we have met your expectations and we would like to inform you that you may receive a satisfaction survey regarding the quality of your last contact with our Customer Service Agents, as well as your experience with regards to our Products and Services offered on the Vistaprint website.

    Our aim is to provide you with the best quality service.

    We value your feedback and look forward to your comments and suggestions.

    Thank you for choosing Vistaprint.

    Sincerely,

  • staff-totoro · Staff ·

    The domain is in the redemption period yet we are unable to change any detail on the domain.

    “Redemption” means that the domain has expired, but you still may be able to get it back.

    I can’t help you with that directly, so you will need to contact Vistaprint (who it sounds like you bought the domain through?) for assistance, as this lies outside of our system.

    Sorry I a not able to help directly in securing your domain.

  • Unknown's avatar
    maryamovais · Member ·

    In this case is it possible to have my money refund becaue I paid when I ve done the mapping of my website with wordpress on 27th October?

  • staff-totoro · Staff ·

    It is possible to issue a refund for any purchase made within 30 days (except domain registration, which is limited to 48 hours) but beyond that I am not able to help, sorry.

  • Unknown's avatar
    maryamovais · Member ·

    Dear All,
    Just have question also jerry you have said that I need to contact vistaprint and they referring you.
    Make long story short if I need my domain
    maryamovais.com back what I have to do
    I have just lose my domain between you guys
    Who exactly have this so I can get it back
    After paying some money.
    Regards

  • staff-totoro · Staff ·

    Make long story short if I need my domain
    maryamovais.com back what I have to do
    I have just lose my domain between you guys
    Who exactly have this so I can get it back

    Unfortunately, there is nothing I can do on my end to help you get your domain back.

    As you can see by visiting this link, it is registered with Tucows Domains Inc. and not WordPress.com:

    http://who.is/whois/maryamovais.com

    The upgrade you purchased here was for domain mapping, which allows a domain you have registered elsewhere to work with a site you have here (by removing the “.wordpress.com” address from your URL. It is not the same as registering your domain with us however, and you still need to pay the appropriate fees with your registrar to maintain your domain.

    I am not sure why Vista Print is having you contact us, but to resecure your domain, you will need to contat the registrar above, as it is in their system, and not ours.

    Let me know if you have any questions.

  • The topic ‘Domain expire before validation date how to get it back.’ is closed to new replies.