Domain expired

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  ellabirgitte · Member · Mar 1, 2017 at 5:26 pm

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  My domain (theflyawaygirl.com) has expired and I can’t renew it via my WordPress dashboard. I need to get this back ASAP as my blog is down. I’m not sure what to do and can’t get in touch with anyone from WP. Thank you!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 1, 2017 at 5:46 pm

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  Oh no! Expired means over, dead, done and finished. https://en.support.wordpress.com/domains/domain-expiration/ We focus on not allowing domains to expire so others can purchase them when they are auctioned off and that’s why we have an auto renew feature. https://en.support.wordpress.com/manage-purchases/#auto-renew
  Staff need details to recover the domain.

  1. Where did you purchase the domain URL from?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation, or the domain expiration take place?
  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-zinnia · Staff · Mar 1, 2017 at 8:27 pm

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  Hi –

  theflyawaygirl.com is now in redemption after expiring on January 14th. We can help you recover the domain but to do that we need the help of our domain partner. They charge an $80 fee to do this.

  Please confirm that you agree to the fee and we can get started with the redemption process.

  Also, please review the materials provided by timethief so we can hopefully avoid redemption in the future.

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  ellabirgitte · Member · Mar 2, 2017 at 5:18 pm

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  Hi lizkarkoski – yes I agree to the fee!

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  staff-zinnia · Staff · Mar 2, 2017 at 7:35 pm

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  Hi –

  Thank you for getting back to me. I’ve sent a note off to our domain partner requesting that theflyawaygirl.com be restored. I’ll send an update your way once I have news from them. Typically, this will take about 48 hours.

  You’ll also see that I have sent an email your way way with more information and a secure payment link.

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  ellabirgitte · Member · Mar 2, 2017 at 9:40 pm

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  Hi Liz – it has been paid.

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  staff-zinnia · Staff · Mar 3, 2017 at 3:02 pm

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  Good morning Penelope –

  We just heard back from our domain partner and theflyawaygirl.com has been redeemed.

  I’ve added it back to your account.

  The name servers are currently set to site ground but it looks like maybe your account has expired with them since the domain isn’t loading with those name servers.

  You can edit the name servers to show your WordPress.com version of the site with these instructions:
  https://en.support.wordpress.com/change-name-servers/

  Let me know if there’s anything else I can assist with.