domain expired?

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  tvalliere · Member · Apr 28, 2017 at 12:54 am

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  Domain expired for woodfordscorner.org. Can’t figure out how to renew

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Apr 28, 2017 at 9:55 am

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  Aloha tvalliere, Your domain may be in its redemption period:

  After the grace period ends, your domain enters the redemption period, the length of which can vary. This means the domain name can still be renewed, but there is an $80.00 redemption fee required in addition to the normal renewal cost. (This is standard practice for domain registrars.)

  It’s important to note that during the redemption phase, domains can be included in expired-domain auctions, where another party can bid on your domain name. If the domain is claimed by someone else in an auction, you will not be able to renew. If you made a payment in attempt to reclaim the domain out of redemption and were unsuccessful, you will get a refund.

  Learn more about expired domains:
  https://en.support.wordpress.com/domains/domain-expiration/

  I have added the modlook tag so a staff member can take a look and see if there is anything that can be done.

  Learn more about getting a moderator/staff reply for your questions:
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  gemmacevans · Member · Apr 28, 2017 at 10:14 am

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  Hi tvalliere,

  woodfordscorner.org expired on 2017-03-10 and is currently in the redemption period:

  Recover an expired or cancelled domain

  The good news is that you can still try to recover your domain. An $80 late renewal fee will be added to the regular domain renewal cost ($26).

  If you agree to these costs I can generate a payment request for the amount. Once that has been paid, we can start the process of trying to get your domain back. Should the recovery fail after you’ve paid the redemption fee, that fee is refunded in full.

  If you do not want to pay the fee, you can wait until the domain is released but you may not be able to get it back if it is purchased at auction during this time.

  Please let me know what you would like to do as soon as you can.

  Thanks!

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  tvalliere · Member · Apr 29, 2017 at 11:58 am

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  I am willing to pay the 80 plus 26 but cannot figure out how. How do I talk to someone live to walk through this renewal?

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  tvalliere · Member · Apr 29, 2017 at 12:25 pm

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  Please respond asap!

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  tvalliere · Member · Apr 29, 2017 at 12:33 pm

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  How long before the site can get back up? This is really confusing…. I am willing to pay the fee immediately and get the site up again asap. This is an non-profit community website and we have a big event that needs this site in coming up in few days. Can you direct me to the page where I can make the payment?

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  gemmacevans · Member · Apr 30, 2017 at 8:38 am

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  Hi tvalliere,

  I’ve just sent a payment request to the email address on your account. Once we have received your payment I’ll contact our domain registrar — we usually her back in 1-2 days.

  Thanks!

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  gemmacevans · Member · Apr 30, 2017 at 10:12 am

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  Thanks for your payment. I’ve started the recovery process and will let you know as soon as I have an update.

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  gemmacevans · Member · May 2, 2017 at 5:00 pm

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  Hi tvalliere,

  Good news! I have recovered the domain and it is now active on your account :)