Domain Expired

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  19555b · Member · Jan 18, 2018 at 7:29 pm

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  I need to recover my expired domain. Is there a number to call?

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  19555b · Member · Jan 18, 2018 at 8:36 pm

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  Honeysuckleavenue.com

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  staff-doublebassd · Staff · Jan 19, 2018 at 7:23 am

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!

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  brettni · Member · Jan 19, 2018 at 1:59 pm

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  Thank you for responding, Darnell! What’s our next step?

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  staff-doublebassd · Staff · Jan 19, 2018 at 6:43 pm

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  Do you know the username in which the upgrade is under? If so, we’ll need for you to log into that account and post in this thread in order to confirm ownership.

  Thanks!

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  brettni · Member · Jan 19, 2018 at 7:34 pm

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  I believe I have it all worked out. Thanks!

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  staff-doublebassd · Staff · Jan 19, 2018 at 11:24 pm

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  Glad to hear!