domain expired

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  cleodigital · Member · Nov 11, 2018 at 8:41 pm

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  I need to reinstate my domain

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  themagicrobot · Member · Nov 11, 2018 at 8:48 pm

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  If you’re talking about cleodigital.com then that domain expired six weeks ago and has reached the redemption period. It is now more complicated and costly to recover that domain. You’ll need to agree to the extra charges that need paying to the Registrar. I have added a modlook tag to ask if a member of staff could assist you. Whilst you’re waiting for a reply see: https://en.support.wordpress.com/domains/domain-expiration/

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  cleodigital · Member · Nov 11, 2018 at 9:09 pm

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  Thanks, I’ve already reviewed that site. It’s not clear what the next steps are to get my website back up. Who will be in touch and how?

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  themagicrobot · Member · Nov 11, 2018 at 9:15 pm

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  You’ll need to agree to the extra charges that need paying to the Registrar. I have added a modlook tag to ask if a member of staff could assist you.

  You may have to be patient before you receive a reply here as it is the weekend.

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  cleodigital · Member · Nov 11, 2018 at 9:25 pm

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  Got it, thanks. I’d like to know more details about what the charges are. Do you know how much that will cost or could it vary?

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  themagicrobot · Member · Nov 11, 2018 at 9:28 pm

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  I hope your domain can be recovered. From the link I provided above:

  Redemption Period
  After the grace period ends, your domain enters the redemption period, the length of which can vary. This means the domain name can still be renewed, but there is an $80.00 redemption fee required in addition to the normal renewal cost. (This is standard practice for domain registrars.)

  It’s important to note that during the redemption phase, domains can be included in expired-domain auctions, where another party can bid on your domain name. If the domain is claimed by someone else in an auction, you will not be able to renew. If you made a payment in attempt to reclaim the domain out of redemption and were unsuccessful, you will get a refund. The redemption fee is non-refundable in the case of a successful redemption, should you decide to cancel the domain after it is redeemed.

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  fstat · Staff · Nov 12, 2018 at 9:00 am

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  Hi there,

  If you’re referring to the domain cleodigital.com, then @themagicrobot is right and it’s now in redemption. This means that an $80.00 redemption fee required in addition to the normal renewal cost.

  Please let me know if you agree on that and I’ll email you a payment request.

  If you have any other questions, just let me know and I’ll be happy to help.

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  cleodigital · Member · Nov 12, 2018 at 11:24 pm

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  Yes, please let me know how I can move forward with it. It’s a little strange to have this conversation in a forum. Why doesn’t support have a private chat?

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  supernovia · Staff · Nov 13, 2018 at 1:45 am

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  We’ve sent an invoice and will also reach out via email. Cheers :)