Domain expired

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  claudiarodino · Member · Jan 9, 2019 at 10:58 am

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  Please help me to reactivate my domain name (email visible only to moderators and staff) urgently. I am very sorry I did not renewed that in time as WordPress’ notifications emails were being sent to my spam folder. Only today I realised that my website was down and I need it to promote my business. I also request due to this involuntary issue that you waive any penalty or reactivation fees that may apply. Thanks. Claudia Rodino

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jan 9, 2019 at 11:15 am

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  Hi there, I’ve flagged this thread for Staff attention, but please let us know what is the domain involved?

  Depending on whether the domain was registered here on WordPressdotcom and where it is in the expiration process, the domain registrar may impose another fee to recover the domain that WordPressdotcom cannot waive.

  You can learn more about domain expiration here: https://en.support.wordpress.com/domains/domain-expiration/

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  claudiarodino · Member · Jan 9, 2019 at 11:30 am

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  Thanks for your help! The domain involved is claudiarodino.com
  I look forward to your instructions.

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  fstat · Staff · Jan 9, 2019 at 2:41 pm

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  Hi there,

  That domain has already been removed from our system and is currently in redemption with our registrar. It is still possible for me to recover the domain at this point, but our registrar charges an $80 fee to restore a domain from redemption. Let me know if you agree to that fee and I can get the recovery process started.

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  claudiarodino · Member · Jan 9, 2019 at 8:41 pm

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  Yes please proceed.

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  staff-doublebassd · Staff · Jan 9, 2019 at 9:12 pm

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  Hi there,

  I’ll be happy to contact the registrar to see if we can restore claudiarodino.com to your account, but I cannot guarantee that we will be able to get the domain back. If I am successful, I can send you a manual payment request form for you to repurchase the domain.

  I will let you know once I hear back from the registrar.

  Let me know if you have any questions.

  Thanks!

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  staff-doublebassd · Staff · Jan 10, 2019 at 12:32 am

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  Good news! I have retrieved your domain claudiarodino.com back from our registry partner and was able to restore it under your account again. So, you should be all set!
  I have sent a manual payment for the fee and subscriptions. Please let me know if you have any questions. Thanks!

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  edwinho89 · Member · Jan 10, 2019 at 4:44 am

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  Hello! I’ve verified we have received your payments for the domain, thank you! If you have any further questions about this, you’re welcome to get back to us anytime.