domain expired

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  ulmusicsoc · Member · Oct 10, 2019 at 9:00 pm

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  Hi there,

  My domain ulmusicssoc.com has recently expired, I would like to get it back. Could you please assist?

  Best,
  Anthony Colllins

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Oct 10, 2019 at 9:21 pm

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  Hi Anthony, do you mean ulmusicsoc.com ? Unfortunately it looks like it’s gone into redemption again.

  I’ll send an invoice and we can work to get it back for you. Please update us as soon as it’s paid.

  After that, would you consider setting up auto renewal, or, if your domain is with another host now, transfer it there it’s easier to remember to renew?

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  ulmusicsoc · Member · Oct 11, 2019 at 3:40 pm

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  Hi yes I will look to pay invoice asap. We will look to set up an auto renewal going forward, however last year I made the payment on October 24th and had the reminder set to do the same this year? Why did the domain expire early?

  Regards
  Anthony

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  staff-doublebassd · Staff · Oct 11, 2019 at 5:56 pm

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  Hi there,

  So, your domain expired on 8/28 and your domain registration runs from August to August. So, your payment on 10/24 is a renewal from redemption, but that doesn’t actually change the August expiration date. So, once you pay for the redemption and renewal for example, the expiration will come up on August of 2020.

  You should received several emails regarding the upcoming expiration. Let me know if you have not seen them. Since you have a gmail address, WordPress.com emails are known to end up in your social tab if you have that enabled. I would also check your spam folder to see if the email ended up there. Either way, if you search for your domain in the general inbox search field, you should be to find the email we sent to you regardless of the folder or tab that it is in.

  Hope this helps. Let me know if you have any other questions.

  Thanks,

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  ulmusicsoc · Member · Oct 11, 2019 at 8:25 pm

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  Ok thanks for the clarification, can we start to process to get the company out of redemption? How do I go about paying the fee for this, I havnt received an invoice yet.

  Thanks

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  staff-blorbo · Staff · Oct 11, 2019 at 9:48 pm

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  The payment request was sent to the email address on your account.

  I have sent a new one now, and if it’s not in your email’s inbox, please check the spam folder.

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  ulmusicsoc · Member · Oct 11, 2019 at 10:34 pm

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  Hi, payment has been made. Thanks for your assistance. Are there any more steps or is the process complete?

  Regards,
  Anthony.

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  staff-blorbo · Staff · Oct 11, 2019 at 10:38 pm

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  Payment received!

  I have contacted our domain partner, and we’ll let you know as soon as the domain has been recovered.

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  ulmusicsoc · Member · Oct 11, 2019 at 10:50 pm

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  Thank you for the assistance.