Domain expired

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  keha12 · Member · Dec 17, 2021 at 6:39 pm

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  Hello,
  because of old credit card, my domain renew didnt work.
  I added now a new credit card but i dont find where i could bought back my domain name.

  Can you help me ?I bought it 1 year ago on wordpress.com

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Dec 17, 2021 at 7:07 pm

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  Hi, could you confirm what domain you need help with? The WordPress.com address is free, and I don’t see any domains on this account that expired recently.

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  keha12 · Member · Dec 17, 2021 at 7:12 pm

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  Well it’s keha.fr , you can see it under the payment history on my website

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  staff-blorbo · Staff · Dec 17, 2021 at 7:56 pm

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  Your domain keha.fr expired today. We sent several email warnings before that.

  Domain expiration is a lengthy and complicated process that takes about 90 days. You can learn more about expired domains here: https://wordpress.com/support/domains/domain-expiration/

  The good news is that we are still able to recover your domain, as it is currently in the Redemption period: https://wordpress.com/support/domains/domain-expiration/#redemption-period

  A late renewal fee of $30 will be added to the regular price of renewal. This fee is charged by our domain partner and is not one which we can waive. That’s in addition to your annual domain renewal from us, so the total is going to be $45.

  I have sent a payment request for the total of $45 to the email address on your account. Once the payment is sent, please reply here to let us know, and we will send a note to our domain partner regarding keha.fr. This process only takes about 2-3 days start to finish.

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  keha12 · Member · Dec 17, 2021 at 8:10 pm

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  I dont have anymore access to the mail linked to my account, can you send the mail to this adress please ? (email visible only to moderators and staff)

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  staff-blorbo · Staff · Dec 17, 2021 at 8:11 pm

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  We can only send it to the email address on your account.

  Please change that via https://wordpress.com/me/account and let us know, then we’ll re-send the payment request.

  Also, there’s no need to keep adding the “modlook” tag with each reply. Once we’re involved in a thread, we’re notified of the replies, and those have a higher priority than the modlook tags do.

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  keha12 · Member · Dec 17, 2021 at 8:18 pm

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  Ok sorry for the modlook tag :)

  I have changed the adresse mail of my account. Can you re-send the payment request ?

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  staff-blorbo · Staff · Dec 17, 2021 at 10:19 pm

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  I have re-sent the payment request.

  Once the payment is sent, please reply here to let us know, and we will send a note to our domain partner regarding keha.fr. This process only takes about 2-3 days start to finish.

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  keha12 · Member · Dec 18, 2021 at 7:35 am

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  Hi,

  Payment done

  Thx !

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  staff-godofredo · Staff · Dec 18, 2021 at 7:42 am

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  Thank you for making the payment. I can confirm the payment was received and we are processing the redemption of the keha.fr domain.

  We will update you again, once the redemption is complete.

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  fstat · Staff · Dec 31, 2021 at 2:39 pm

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  Hi there,

  Your domain has been restored.

  Let me know if there’s anything else I can help you with.