Domain expired

  • Unknown's avatar
    blissfulls22 · Member ·

    Hello, how can I recover a domain originally registered through wordpress.com which did not auto renew and now is expired. We need the domain back please. The domain is evalouisewilliams.com

    We have recovered and renew in the past. But find that your auto renewal system is not very efficient, it seems to not work.

    Kind regards

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Hello, how can I recover a domain originally registered through wordpress.com which did not auto renew and now is expired. We need the domain back please. The domain is evalouisewilliams.com

    Your domain evalouisewilliams.com expired on 2022-07-11 and is currently in the redemption period:

    https://wordpress.com/support/domains/domain-expiration/#redemption-period

    We can still try to recover the domain but you will need to pay an $80 redemption fee in addition to the regular $18 domain renewal cost. If you agree, I can send a payment request and contact our domain registrar once it has been paid.

    We have recovered and renew in the past. But find that your auto renewal system is not very efficient, it seems to not work.

    We renew domains 30-days prior to expiration to avoid any cancellations due to payment problems. Pulling up your account, it looks like your bank was rejecting the charges starting in June. We would have sent you an email on each payment failure where you would have been prompted to update your payment details. When those details weren’t updated, the domain expired.

    Once we recover the domain, you may want to contact your bank to let them know that charges from WordPress.com are valid transactions and they hopefully won’t block them next year. If they do, we will send you an email to let you know.

    I hope that clarifies things. We’ll wait to hear back from you regarding the payment request.

  • Unknown's avatar
    blissfulls22 · Member ·

    Hi,

    Yes I agree, please send me the link as soon as possible.

    Thank you,
    Eva

  • aleone89 · Staff ·

    Hello Eva,

    Many thanks for that confirmation.

    This has been sent to you via a separate email.

    Please be sure to check any spam inboxes that may be in place.

  • hacchism · Staff ·

    Hello Eva,

    Your domain has been redeemed, and we also notified you at your account email.

    If you have any further questions, feel free to respond to the email we sent.

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