Domain expired
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Need to get this domain back please help
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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Hi, thanks for your reply. We’re not looking for hosting. We had purchased a domain through wordpress.com on this account and it has expired and we urgently need to renew it or retake ownership of it. Please help!
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Hi there,
Apologies for the confusion there. I did see that evolvehealthcoaches.com is hosted with us but is now in a redemption period. The charge to retrieve the domain from redemption is an $80 late renewal fee in addition to the $19 we charge to renew the domain. Please confirm if you agree to pay the fees and I will begin the domain restoration process and provide a manual payment.Please visit the support page link for further instructions:
Domain Expiration
Let me know if you have any questions. Thank you!
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Unfortunately, without more information, it is not possible to help you get this domain back. If you have access to the correct account associated with the domain, you might be able to recover it. Otherwise, you would need to contact the domain registrar or hosting provider for assistance.
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@josephmartinluther — the domain is registered via WordPress.com 😊
@petraurhofer2012 — as mentioned above, if you’d like to redeem the domain, kindly let us know, and we’ll be happy to email a manual payment link to the subscription owner’s email.
💡 After the manual payment is processed, we’ll restore the domain, so you can continue using it.
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Hi @petraurhofer2012 for security reasons we can only send it to the email address set under your account here: https://wordpress.com/me/account/
If you do not have inbox access to the email address you have set there, please update it and let us know. Once you have confirmed that the account is set to an email address you can receive messages from, we are happy to proceed.
Thanks!
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@staff-totorook please send this email to email address set set under this account. please confirm when it has been sent.
Kind regards
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Hello @petraurhofer2012
We’re unable to send that via this account that you’re communicating from, for privacy and security purposes.
To check, do you have access to the WordPress.com account and it’s connected email inbox?
If yes, we can look to get this finalised via that account.
Many thanks.
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It would need to be the WordPress.com user account that purchased the domain registration. If you look for any WordPress.com email we have sent, whatever email address it was sent to is likely the one that is associated with the proper user account.
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@staff-ozmodiar that should be the email associated with this account as that is this is the email with the notifications. could you please re send and just notify me when its been so we check the inbox
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Hi there,
I have emailed the domain owner a manual payment request. That purchase must be made before we can redeem the domain.
Please note that this email was sent to a different email address than the email address attached to the WordPress.com account you are contacting us as today. For security purposes, we can’t share the email address this payment request was sent to.
Let me know if you have any questions!
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