Domain expired
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Hi, my domain expired yesterday but I can’t recover it from my Dashboard and I can’t contact anyone of the support of WordPress.con because I don’t have a premium plan. I pointed it to a site active from 8 years. I need a urgent help please
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Hi there!
I don’t see any domains/subscriptions on your WordPress.com account. Can you share the full domain name so that we can look it up on our side and help you accordingly?
Thanks!
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Hi the full domain is https://consiglidinformatica.com. I don’t see it in purchases too. But it results connected with this account and I don’t find how recover it.
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Hey there,
I can’t see this domain with this particular account. Can you tell me if you have a WordPress.com account with a different email address?
The reason why I ask is because if you still have access to that, we can reach out and look to get that redeemed/restored.
Many thanks in advance!
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Hi –
We have to work through some extra steps since that account was closed. Please check your email account that was used on the account. I have sent a note to that account. Once we hear back from you there we can proceed.
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Sorry but I didn’t received it. I checked 3 different email. Is there a way to send talk with someone in private chat? I don’t want to share my personal information here.
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We are not able to help with account recovery here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.
If you do not recall how to log in to your other account you can fill out the form here to get assistance directly from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery
On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Proof of previous purchase is the fastest way to prove account ownership, so please be sure to use the guide above to locate one from your recent transactions. Including that info in the form is the fastest path to regaining access to your account and the associated domain. Thanks!
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Ok, I did it but anyone replies to me. Is there another way to contact WordPress staff? I’m losing years of work for this problem and I will ask a compensation if anyone solve me this problem as soon as possible. You are playing with my work.
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Hey there,
Now you’ve submitted the account recovery form, we’re well on our to getting back access to the account.
You should receive a reply and we can get you back up and running now that’s submitted.
Many thanks for your patience.
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