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Forums / Domain expired

Domain expired

  • Unknown's avatar
    snailtrainer30506ad8f8 · Member · Oct 26, 2024 at 8:38 am
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    My domain has expired Ive lost access to my site
    I need help to renew recover

    WP.com: Yes
    Jetpack: No
    Correct account: No

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    snailtrainer30506ad8f8 · Member · Oct 26, 2024 at 8:41 am
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    My renewal was sent to an old email i no longer monitor so i missed the renewal, there appears to be no purchase history and i have lost access to my dashboard, I was paying for support but the AI robot just scrolls i need to speak to a real person who can fix, as all automated fixes do not work

  • Unknown's avatar
    snailtrainer30506ad8f8 · Member · Oct 26, 2024 at 8:44 am
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    There is a possibility that my account could have been hacked as it says

    my account is this “snailtrainer30506ad8f8” not sure if that is correct as it says ive been a member since 2020, when i actually created this website in 2014 !!

  • Unknown's avatar
    snailtrainer30506ad8f8 · Member · Oct 26, 2024 at 8:57 am
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    I recieve this when i try to log on

    User snailtrainer30506ad8f8 Cannot Access the Dashboard Requested

    You are logged in as “snailtrainer30506ad8f8” and do not have the necessary privileges to access the dashboard for “snailtrainers Adventures“. If you are not “snailtrainer30506ad8f8”, please log out, and log back in with your username. If you are “snailtrainer30506ad8f8” and you need access, please ask an administrator of the site to invite you.

  • Unknown's avatar
    themagicrobot · Member · Oct 26, 2024 at 1:06 pm
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    Your account hasn’t been hacked. For some reason you have created more than one account. Staff will need to know the username/name of the account and the name of the domain you created in 2014. Have you tried logging out of this account and logging in to the correct account? Then you’d be able to update your email details.

  • Unknown's avatar
    snailtrainer30506ad8f8 · Member · Oct 27, 2024 at 12:21 pm
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    Well it seems i didnt , but how do i renew my domain and account
    my email is snailtrainer .com made site in 2014 my secondry email is (email visible only to moderators and staff) (old email)

    please help

  • Unknown's avatar
    themagicrobot · Member · Oct 27, 2024 at 12:46 pm
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    ????? That site and domain is still online. Log out of this account and log back in with the correct username snailtrainerpct2014 and correct password.

    WP
    Recover Your Account
    in WordPress.com Support
    5 min read
    At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Determine Where Your Site Is Hosted Before you follow the instructions below to recover your account, verify that your site is hosted through WordPress.com. You can use our Site Profi
  • The topic ‘Domain expired’ is closed to new replies.

Tags

  • account
  • Domain
  • payment
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 6 replies
  • Last activity 1 year
  • Latest reply from snailtrainer30506ad8f8

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