Domain Expired
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My domain expired, I knew it would expire, and I assumed that if I let it expire it would revert back to the .wordpress.com address, however, that didn’t happen. I switched my primary domain to the .wordpress.com address; still every time I or anyone else goes to that address, a warning comes up that my domain has expired. This is terrible for my followers and annoying for me. I try to cancel the domain and I get a message saying that I can’t cancel it because it isn’t a wordpress domain, but I have no idea why it says that.
The blog I need help with is: (visible only to logged in users)
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Try canceling the domain mapping
Dashboard >> Store >> My Upgrades
I will also flag this for the staff in case you need help
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Hey, thanks. Every time I click on anything that seems right it just tells me about refunds (I don’t want or need a refund!). There are things that tell me how to map to a new domain, which I don’t want to do. I don’t see any way to “cancel” domain mapping. Either I’m too dumb to figure this out or it’s a never ending cycle of everything I click taking me back to another page that doesn’t do what I need it to do.
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You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the domain mapping upgrade to access the blog’s dashboard and cancel. Dashboard > Store > My Upgrades
To disable autorenew, provided you are logged in under the exact same username account that purchased the upgrades go to > Store > My Upgrades and click the “disable auto-renew” link.
I’ll tag this thread for Staff assistance with canceling the domain. The process is laid out here http://en.support.wordpress.com/domains/cancel-domain/ Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Thank you for your help! I will await help from staff.
For reference, there is only one username on the blog and I’m logged in with that one, but there is no “disable auto-renew” button. This is what I see when I go to the My Upgrades page:
The Daily Scraps (thedailyscraps.wordpress.com – Current Site)
Product Subscription Status
Domain: thedailyscraps.com
Domain Registered with WordPress.com
Learn More | Domain Settings
Status: Expired on July 22, 2014
This upgrade expired on July 22, 2014
DNS needs to be updated | Cancellation Info
$18.00
USD per year
Just in case you’re not happy with your upgrade we offer a limited refund on newly purchased upgrades.New domain registrations will be refunded if requested within 2 days.
Domain renewals are non-refundable.
Most other upgrades can be fully refunded within 30 days of purchase.
You can use the “Cancel” button on My Upgrades if available or Contact support if you want to request a refund. -
Hi Amber,
Sorry for the trouble! I just removed that expired domain from your account, so that “expired domain” message shouldn’t appear anymore. Please let me know if I can do anything more to help!
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