domain expired and cannot renew

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  rdvelazquez · Member · May 16, 2016 at 10:03 pm

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  Hi, i cannot renew my domain on the domain manage page of the wordpress website.

  how can i contact support for this?

  The blog I need help with is: (visible only to logged in users)

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  rdvelazquez · Member · May 17, 2016 at 8:01 pm

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  Anybody??

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  timethief · Member · May 17, 2016 at 8:11 pm

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  You can learn more about domain expiration here:
  http://en.support.wordpress.com/domains/domain-expiration/

  The good news is that Staff may still be able to recover your domain if it has not yet been deleted or purchased by someone else. If so then a late renewal fee of $80 will be added to the regular price of renewal. This fee is charged by the domain registry and is not one that we can waive at wordpress.COM.

  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  rdvelazquez · Member · May 17, 2016 at 8:15 pm

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  Thanks timethief! I hope I can get a Moderator/Staff to help me with this one, because there is no renewal action in the domain manage page.

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  supernovia · Staff · May 18, 2016 at 12:06 am

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  Hi @rdvelazquez, the domain seems to be owned by another account. Are you able to log out, then log in again as that user so you can renew it?