Domain expired and emails not receiving

• 

  david498f44ae67 · Member · Feb 23, 2022 at 11:01 am

  • Copy link
  • Add topic to favorites

  My domain fairhavenlearning has expired and I am unable to access the associated email address. Can you please assist me in reactivating the domain and also recommencing the delivery of emails.

• 

  gamingandtechhq · Member · Feb 23, 2022 at 12:49 pm

  • Copy link

  You should login to your WordPress dashboard and try to purchase the domain address.

• 

  kokkieh · Staff · Feb 23, 2022 at 12:52 pm

  • Copy link

  Hi there,

  Can you confirm the complete domain name, please?

  If you mean fairhavenlearning.com, that domain belongs to a different account than the one you’re using to post here, and you’ll need to be logged into that account before you’ll be able to renew the domain.

  If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.

• 

  david498f44ae67 · Member · Feb 23, 2022 at 1:25 pm

  • Copy link

  Hi, Yes the domain is fairhavenlearning.com When I try to log into the account associated with that domain it sends a password link to the email address that can’t receive emails.

• 

  david498f44ae67 · Member · Feb 23, 2022 at 1:34 pm

  • Copy link

  I attempted to recover the account but received this error

  Sorry but the website you gave does not exist on WordPress.com. Is it a self-hosted WordPress.org website?

• 

  staff-mckluskey · Staff · Feb 23, 2022 at 2:01 pm

  • Copy link

  Please look for a transaction ID for a recent purchase and send it to passwordhelp@wordpress.com. DO NOT post is here, though, as these are public forums.

  Our Account Recovery team will get back to you from there. Thanks!