Domain Expired and your support absolutely sucks

  • Unknown's avatar
    oscargeek · Member ·

    My domain expired I received no email warning of any kind. I sent an email more the 24 hours ago with no response. The domain is spintechit.com

    Your guys are totally frustrating I have read all the posts around domain cancellations. Again it’s been more than 24 hours. Automate the process then if you know you’re going to mess people up.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mindelson · Member ·

    Hello,
    I tagged this thread for staff assistance. Please subscribe to it so you will know when they assist you.

    I hope your day gets better. =)

  • Unknown's avatar
    oscargeek · Member ·

    Thank you 1791780 is the help desk ticket if anyone is interested. But honestly I don’t mind paying the 80 dollars. I didn’t get the email but I should have calendarized it. Why can’t you buy for more than one year. This is crazy that you can’t automate such a simple task. Thank you for your tag. Honestly from a non emotional point of view this sort of SLA for such a critical support issue is terrible.

  • Unknown's avatar
    justjennifer · Member ·

    Only thing is, spintechit.ca doesn’t seem to be hosted here by WordPress.com.

    You’ll need to check with your domain registrar (which seems to be tucows.com)

  • Unknown's avatar
    mindelson · Member ·

    @justjennifer: I wondered about that myself. How were you able to determine the domain registrar?

  • Unknown's avatar
    oscargeek · Member ·

    Thank you for the reply if you look at the thread it’s spintechit.com
    Spintechit.com is redirected to my local spintechit.ca site using a redirect I purchased from wordpress. Right now my mail going to my spintechit.com domain is down and my spintechit.com is not redirecting to .ca because my domain is expired and I can’t find anyone to give 80 dollars to. Deep breath on my part and thanks for reaching out.

  • Unknown's avatar
    justjennifer · Member ·

    Sorry! We’ll wait for staff assistance then.

    spintechit.­com did indeed expire on February 6th and is in redemption. The 80$ is a redemption fee required by the domain registrar, not WordPress.com. http://en.support.wordpress.com/domains/domain-expiration/

    Best wishes.

  • Unknown's avatar
    oscargeek · Member ·

    Thanks @justjennifer, I’m not disputing having to pay although I did not receive the alert. I would love to just be able to pay someone. But honestly 29 hours now to deal with a critical issue like this is a bit ludicrous.

    I do appreciate you reaching out.

    Best Wishes

  • staff-ozmodiar · Staff ·

    I’m seeing this as having been renewed. So I’m going assume that everything was resolved. Please let me know if not.

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