Domain expired, cannot renew

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  pilgrimashley · Member · Jun 5, 2014 at 3:29 pm

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  My blog domain expired and every time I click on the “Renew Now for $99” button, it directs me to a page without any links to pay. When I visit the store, it only has upgrades available to my existing Premium page, but no option to just renew my premium subscription. Please help, I cannot imagine it is really this hard, my website only expired yesterday and I have no idea how to get it back online.

  The blog I need help with is: (visible only to logged in users)

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  mindelson · Member · Jun 5, 2014 at 3:40 pm

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  Hey there,
  I’ll tag this for staff attention. Please subscribe to this thread so you’ll know when they assist you.

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  pilgrimashley · Member · Jun 5, 2014 at 4:09 pm

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  Great. Looking forward to your help.

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  auxclass · Member · Jun 5, 2014 at 4:14 pm

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  Are you logged in as the owner of the Upgrade? Is there another account that might have purchased the domain name?

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  pilgrimashley · Member · Jun 5, 2014 at 10:11 pm

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  There was another account user that started the website that has since moved to take another Job. I am listed as an editor. Do I need her to renew the website or can I override and do it myself? Thanks.

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  thistimethisspace · Member · Jun 5, 2014 at 10:19 pm

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  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase or renew any upgrade(s).

  You need to contact the blog owner and have them transfer the blog to you sot he upgrades can be transferred too.

  Every blog has a sole owner and it is the person with the username account who registered the blog under that username account and associated email address.

  To transfer a blog from one username account A to another username account B you must first log in under the username account A that owns the blog you want to transfer to the other username account.

  Then you add the other username account B as an Admin of the blog.
  adding users http://en.support.wordpress.com/adding-users/
  user roles http://en.support.wordpress.com/user-roles/

  Then A can use this process to transfer the blog to that username account B instead http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

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  pilgrimashley · Member · Jun 5, 2014 at 10:49 pm

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  Thanks so much. I will contact the original owner and see if this takes care of it.

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  gracejiyoung · Member · Jun 6, 2014 at 8:00 pm

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  Hi there,

  Yes please have the owner of the domain upgrade renew the domain as soon as possible. It has been 2 days since the expiration date. After 2 weeks there will be an $80 fee attached to the renewal of the domain to redeem it. Please note this fee is put on us by our registrar and is not one that I can waive.

  Please let me know if you have any questions about this.