Domain expired, can't find contact info
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Our domain expired and there’s no renewal button. The Contact link it gives in such a case just goes to this “ask for help” page; I can’t find a phone number to call. Really frustrated. Any way to talk to WordPress support person would be appreciated.
The blog I need help with is: (visible only to logged in users)
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You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.
Dashboard > Store > My UpgradesPlease read this http://en.support.wordpress.com/domains/domain-expiration/ and I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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I’m an admin, but the person who registered the blog is no longer involved in the organization. I need to get the domain registered in my name or someone else’s who is active.
I get to the My Upgrades part just fine, where it says “if your domain registration has expired and you can’t see the “Renew” button in My Upgrades, you should contact support immediately.” Thus my post…
Thanks for flagging for staff help. Much appreciated.
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Hello there,
Every blog has a sole owner and it is the person with the username account who registered the blog under that username account. That means the blog’s owner must transfer the blog to you so Staff can transfer the upgrade(s).adding users http://en.support.wordpress.com/adding-users/
user roles http://en.support.wordpress.com/user-roles/
http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account -
So if we can log in through the owner account, will the Renew option appear then or will we need staff assistance?
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You need to log in as the Account owner of an Upgrade to renew the upgrade or transfer the upgrade to another account.
Note also that the staff will not renew something just because you (another Admin) on a blog say so
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Dear auxlass,
I am simply following the contact instructions for the problem as outlined on the My Upgrades page. Please be respectful.
Thank you.
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@stephsellinger, the account that owns this domain upgrade and registration is a different admin user than your stephsellinger account.
You will be able to renew the domain only if they give you access to that account, or if they post here from that account authorizing us to transfer the domain to you.
So yes, if you can log in under that account, you will be able to renew the domain.
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Hello, I’m following up on this. I am not getting the option to renew the domain; but I am getting this:
“Domain not pointing to WordPress.com. This domain is currently unlocked and could be pending a transfer, if you have started the domain transfer process you will need to complete the renewal with your new registrar.”How do I fix this, and how do I pay for the domain to be renewed? I would also like to transfer the domain to stephsellinger so she can manage this process.
Thank you. (I apologize for the time delay; I’ve been out of town.)
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Hi, Tammy transferred the blog to me, but it’s not showing up as me owning it yet…Please just let me know how to pay for and fix the domain. Thanks!
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Also, the “friendsofpioneerparkaviary.com” URL has stopped redirecting to the wordpress blog URL. It goes to GoDaddy site, but when I try to buy the domain, it tells me it’s unavailable. Help, please…I am lost.
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I used the “Who Is” lookup at GoDaddy and got the below info. wildwestdomains seems to be a reseller account. Help how do I get the domain back….
Domain Name: FRIENDSOFPIONEERPARKAVIARY.COM
Registry Domain ID: 1632792693_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.wildwestdomains.com
Registrar URL: http://www.wildwestdomains.com
Update Date: 2014-02-11 12:37:14
Creation Date: 2010-12-31 10:07:20
Registrar Registration Expiration Date: 2014-12-31 10:07:20
Registrar: Wild West Domains, LLC
Name Server: NS71.DOMAINCONTROL.COM
Name Server: NS72.DOMAINCONTROL.COM -
The domain friendsofpioneerparkaviary.com expired on December 31, 2013. Since that time, since it was not renewed, the domain was put up for auction and was purchased by another individual, whose information you posted in the WHOIS results (and which I have edited out of the post).
A month ago the domain could still be renewed, but I’m sorry to say that someone else purchased it in the meantime. There’s nothing more we can do about this situation, as the domain is no longer in our control. You are welcome to contact the new registrant to see if they would be willing to return it to you.
Your site is still functional at http://friendsofpioneerparkaviary.wordpress.com/ . If you wish, you can register a new domain, possibly friendsofpioneerparkaviary.org, which appears to be available.
Finally, I can see that the admin email was changed but not the blog owner. @tneve do you wish to transfer the ownership of friendsofpioneerparkaviary.wordpress.com to @stephsellinger, or were you just trying to transfer the upgrade?
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That’s great. I’m sorry about the old domain but I’m glad you were able to sort things out. Please let me know if you have any other questions.
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Oh, it turns out I do: When the domain mapping auto renews next year, will it do so under my account? It was purchased under Tammie’s account before the ownership was transferred. The billing info and auto-renewal should be updated to my account if possible. Thanks!
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