Domain expired – help me!

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  johannavirranne · Member · May 1, 2017 at 6:09 am

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  Domain kivenlahti-stensvik.fi expired yesterday, Didn`t get any e-mail, unfortunately.
  Please help :o)

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · May 1, 2017 at 4:16 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!

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  kaisatainio · Member · May 1, 2017 at 5:06 pm

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  Hi Darnell!
  I hear there is a problem with this domain that belongs to me? How can we get the domaim and website up and running again? Can u advice me?
  Br Kaisa

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  kaisatainio · Member · May 1, 2017 at 5:26 pm

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  Hi again, Darnell! I have now renewed the subscription of the domain & the mapping. Could you please transfer the ownership of the domain to Ms Johanna Virranne?

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  staff-doublebassd · Staff · May 1, 2017 at 5:38 pm

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  Hi there @kaisatainio,

  Thanks for contacting us! I have transferred ownership if the mapping subscription per your request.

  Let me know if either of you have any questions.

  Thanks!