Domain Expired – Need to renew quickly!

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  adamakyol · Member · Jan 29, 2017 at 10:36 pm

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  Hi There

  My website is currently down and i have since discovered that the domain expired in December after finding renewal emails in my junk inbox, so i had no clue. Are you able to help ASAP as my email is also down because of this and I’m loosing business.

  Many thanks

  The blog I need help with is: (visible only to logged in users)

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  jenlynnemc · Staff · Jan 30, 2017 at 2:34 am

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  Hi There,
  I have tagged your post for staff, hopefully they will be able to assist you in renewing your domain name.
  Also here is a support document that can explain the process when a domain expires.
  https://en.support.wordpress.com/domains/domain-expiration/#what-happens-when-my-domain-expires
  Hope this helps,
  Thanks

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  adamakyol · Member · Jan 30, 2017 at 8:49 am

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  Thank you for tagging the staff. Looks like this may be more complicated than I expected. I’m hoping the staff get in touch soon as I’m missing out on lots of business right now due to email also being down. Thanks again

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  adamakyol · Member · Jan 30, 2017 at 8:50 am

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  Thank you for tagging the staff. Looks like this may be more complicated than I expected. I’m hoping the staff get in touch soon as I’m missing out on lots of business right now due to email also being down. Thanks again

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  kokkieh · Staff · Jan 30, 2017 at 9:28 am

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  Hi there,

  Your domain, gourmetstreetkitchen.com, expired on 16 December and have since been removed from our system. That domain is now in redemption with our registrar.

  It should still be possible to recover that domain, but our registrar charges a $80 fee to restore a domain from Redemption. I’ll need you to agree to that fee before I can get the recovery process started.

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  adamakyol · Member · Jan 30, 2017 at 9:34 am

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  Hi There

  Yes the fee is ok, please proceed ASAP. How long does this process normally take? I am loosing business currently.

  Unfortunately I had no idea this had happened due to the reminder emails hitting my junk file.

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  kokkieh · Staff · Jan 30, 2017 at 10:27 am

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  I’ve sent you a payment link via email. Once we receive payment I can email our registrar, and from there it usually takes a day or two for them to restore the domain. This is a manual process on their end, so a waiting time is unavoidable.

  Should the recovery fail, your payment will be refunded in full.

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  adamakyol · Member · Jan 30, 2017 at 11:01 am

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  Great thank you. I have now paid for this so you should be fine to proceed. Thanks for your prompt action.

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  kokkieh · Staff · Jan 30, 2017 at 11:02 am

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  I’ve just emailed our registrar. I’ll let you know as soon as I hear back from them.

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  kokkieh · Staff · Jan 31, 2017 at 6:53 am

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  Okay, your domain is active and showing your site again. Just make sure your MX records in the domain’s DNS are still set at your hosting provider, and your email should also start working again soon.

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  adamakyol · Member · Jan 31, 2017 at 9:01 am

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  Brilliant thank you for acting so quickly. Everything seems to be working fine, including email.

  Really appreciate your help.

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  kokkieh · Staff · Jan 31, 2017 at 10:33 am

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  Thanks for confirming :)