Domain expired – out of grace period!

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  vinitaupadhyadesignstudio · Member · May 4, 2018 at 7:30 am

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  Hi,

  This is my client’s account. They have given me the login to get a problem solved.

  Domain name: mayurenterprises.co

  They had this domain with wordpress.com, hosting and website developed through me.
  They changed their card details before this year’s domain renewal, and probably because of some issue, payment wasn’t done, and the domain got expired and then it went out of grace period before they could renew.
  Now it’s been over 2 months since the domain expired.

  Is there any way to renew it? Can you please share the solution here? If not, can you mail on this account’s email ID and then inform me here that you have mailed? (because I won’t know if there is an email, since the client hasn’t shared the email ID login details with me).
  I had also sent a message through the support links after logging in, but client says that they haven’t received any email from WP team yet.

  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · May 4, 2018 at 8:45 am

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  Hi mayurenterprises,

  mayurenterprises.co expired on 23rd February 2018 but is not yet in the redemption period. If you want to recover the domain, I can send a payment request for the domain cost and contact our domain registrar once your payment has come through. If the domain enters the redemption during that time, you will also need to pay an $80 redemption fee.

  Are you happy to proceed?

  Please let me know if you have any questions.

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  vinitaupadhyadesignstudio · Member · May 4, 2018 at 10:17 am

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  Hi Gemma,

  Please do!
  Where will this request be sent? On email?

  Thank you!

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  gemmacevans · Member · May 4, 2018 at 10:25 am

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  Hi mayurenterprises,

  Thanks, I’ve sent a payment request for the domain cost to the email address on your Account Settings page. I will let you know if the domain enters redemption during the recovery process.

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  vinitaupadhyadesignstudio · Member · May 4, 2018 at 10:32 am

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  Thank you very much Gemma.

  I have notified client regarding checking your mail and making the payment ASAP.

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  gemmacevans · Member · May 4, 2018 at 10:33 am

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  Great! I’ll keep an eye out for their payment and start the recovery process when it comes through.

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  gemmacevans · Member · May 4, 2018 at 3:06 pm

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  The payment has come through, thanks. I’ve contacted our domain registrar and will let you know when I receive a reply — this is usually 1-2 business days.

  I’ll be in touch.

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  vinitaupadhyadesignstudio · Member · May 4, 2018 at 3:14 pm

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  Hi Gemma,

  Thank you very much! This has been a great experience of support.
  You were really fast in giving responses.

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  staff-zinnia · Staff · May 4, 2018 at 4:28 pm

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  Good morning –

  I just wanted to let you know that we have not heard back yet. Hang tight. It shouldn’t take too long.

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  carladoria · Member · May 4, 2018 at 5:18 pm

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  Hi there,

  Good news! your domain mayurenterprises.co has been redeemed. Your site is already working at this domain.

  Best,

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  vinitaupadhyadesignstudio · Member · May 5, 2018 at 1:55 am

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  Hi Liz and Carla,

  Thank you for confirmation!
  Can’t believe my query was resolved within 10 hours!

  Excellent support!