domain expired please help
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my domain expired I need to get it back. how do i contact support?
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Hi @thesaramagnolia,
Follow the guide linked below to renew your domain:
https://wordpress.com/support/domains/domain-expiration/#renewing-a-domain-in-the-redemption-periodTo Contact Support:
https://wordpress.com/help/contact -
Hello there,
Many thanks for reaching out.
Are you able to confirm the URL of the website that you need assistance with please?
Many thanks.
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Thanks for that!
Your domain
saramagnolia.comexpired in January and is currently in the redemption period:We can still try to recover the domain but you will need to pay an $80 redemption fee in addition to the regular $18 domain renewal cost. If you agree, I can send a payment request and contact our domain registrar once it has been paid.
Thanks!
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I have sent a payment request for the total of $98 to the email address on your account. Once the payment is sent, please reply here to let us know, and we will send a note to our domain partner regarding saramagnolia.com.
This process only takes about 2-3 days start to finish.
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Thanks @thesaramagnolia. We’ve reached out to the registrar and will update you when we hear back.
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@thesaramagnolia: Sorry for the delay in getting back to you! I’m reaching out to our domains team because I think it’s been restored, but I don’t think it’s been restored to your account specifically.
I’ll give you an update once I hear back from them. Thank you again for your patience!
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@thesaramagnolia – thanks again for your patience.
I have great news! Your domain has been restored to your account and we were not charged the redemption fee by our domain authority, so we’ve issued you a refund for the $80 redemption fee since it was not needed.
You should be all set! Let us know if you have any questions or need help with anything else.
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