Domain expiring…cannot renew
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Our domain mapping is listed as expiring on March 24. However, it will not allow me to renew our subscription…it keeps saying another subscriber purchased the domain mapping, and needs to be the one to renew it, although it won’t let my partner or I complete the transaction. Elsewhere, it says it will renew automatically. I’m confused, and this needs to be addressed ASAP, as it’s set to expire in 24 hours.
PLEASE ADVISE.
The blog I need help with is: (visible only to logged in users)
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Hi there,
I would be happy to assist you in getting your domain mapping subscription renewed. What is the URL of the domain in question?
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Hey there,
To confirm ownership, could your partner, the user whose account alliancepsychotherapy.org is under, post in this thread? Once ownership is confirmed, I can assist the owner in renewing the account, or get their consent to transfer the domain over to you so that you can renew it.
Let me know, thanks@
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Hi, this is elimark’s partner posting per your request above. Let me know how I can help.
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I’m not able to renew the domain either, so either elimark or me need to be granted authority to manage this—doesn’t matter which. We’re the only two owners, there was a developer involved upfront, but she doesn’t retain any ownership of the site.
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I moved the domain mapping subscription to under your account. Check to see if you have access to the domain and if you can renew the upgrade. Let me know if you have any trouble.
Thanks!
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