Domain Expiry

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  houghtoncc · Member · Dec 9, 2016 at 1:05 am

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  Our domain name appears to have expired, along with the mappings we had set up to point it to an external host, but I can’t see what to do to renew it. Can anybody help here?

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Dec 10, 2016 at 3:00 am

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  Our records show that houghtoncc.com expired on 27-oct-2016.

  Domain expiration is a lengthy and complicated process that takes about 80 days. During this time, your domain may be put up for auction or sold on back-order.

  You can learn more about domain expiration here:

  Domain Expiration

  The good news is that we may still be able to recover your domain if it has not yet been deleted or purchased by someone else.

  A late renewal fee of $80 will be added to the regular price of renewal. This fee is charged by the domain registry and is not one that we can waive. The total price will be $98, which is $18 for the regular renewal, plus the $80 late renewal fee. If you do not wish to pay the $80 fee, you may let the domain expiration process continue and attempt to register the domain again at the regular price, once it has completely expired.

  Please note that someone else may purchase the domain first, in which case you will be unable to register it again.

  Please let me know what you would like to do.

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  houghtoncc · Member · Dec 10, 2016 at 9:36 pm

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  Hi there, thanks for that, would you be able to start the process for us please?

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  staff-ozmodiar · Staff · Dec 11, 2016 at 6:42 pm

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  I will contact the registrar and let you know as soon as I hear back from them.

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  johnpicton · Member · Dec 12, 2016 at 9:29 am

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  Great, thank you.

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  staff-ozmodiar · Staff · Dec 12, 2016 at 6:30 pm

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  @houghtoncc

  I am sending you an email to the address associated with your WordPress.com account. Please let me know if you do not receive it.

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  johnpicton · Member · Dec 12, 2016 at 6:31 pm

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  Hi there, there’s a problem with that email address, but I can still log in to the control panel and change it to another if that helps?

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  staff-ozmodiar · Staff · Dec 12, 2016 at 6:34 pm

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  I’m not sure that I understand. You do not have access to the email address associated with the houghtoncc account?

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  johnpicton · Member · Dec 12, 2016 at 6:36 pm

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  That’s right, it’s a gmail address, and it must have been set up by somebody who has since left the organisation. I think that’s one of the reasons that the domain expired – nobody got the notifications that would have been sent. I have the access information to the WordPress account though, so I imagine I can log in and change this address to another which they do have access to.

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  staff-ozmodiar · Staff · Dec 12, 2016 at 9:21 pm

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  Please do so and then let me know when it has been changed.

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  houghtoncc · Member · Dec 12, 2016 at 9:31 pm

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  Thank you, I’ve done that now and confirmed the new address.

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  staff-ozmodiar · Staff · Dec 13, 2016 at 7:36 pm

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  I have sent an email to the new address, please let me know if you do not receive it.

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  johnpicton · Member · Dec 13, 2016 at 7:45 pm

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  Yep, got it thank you. I’ll get this sorted now. Thanks for your help with it all. I’ll let you know when they’ve put the payment through.