Domain fee paid, but no site is showing up in my wordpress account

  • Unknown's avatar
    rachelbd0f7120c6 · Member ·

    Hello,

    The registration fee for the domain name love-scratch.com (which redirects to rachemaierwrites.com) was paid on august 12. However, when I log into my wordpress account, it states I have no website yet. This concerns me, as I have been a longtime customer and posted years’ worth of content on this site. Please restore my website information to my wordpress account.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-ozmodiar · Staff ·

    Howdy,

    The issue is that the WordPress.com user account you are posting from is not the owner or admin of the site/upgrades you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

    If you do not have access to that second account, here are a few options:

    Account recovery overview – https://wordpress.com/support/account-recovery/
    Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
    Account recovery form – https://wordpress.com/wp-login.php?action=recovery

    Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

    Why was I charged?

    Let us know if anything is unclear or you have any further questions.

  • The topic ‘Domain fee paid, but no site is showing up in my wordpress account’ is closed to new replies.