Domain gone

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  malinamle · Member · Mar 25, 2015 at 9:58 am

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  Hi,

  My webpage has dissapeared, cannot find it online. My domain expired 3 months ago, however I have renewed my domain in my wordpress dashboard. It says that I have now renewed my domain, however I’m still not able to enter the webpage. Can someone help me how to get it back up online? Thanks, Malin

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Mar 25, 2015 at 1:30 pm

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  @malinamle

  Your content will always remain freely available at malinamle.wordpress.com, and you can administer your site here:

  http://malinamle.wordpress.com/wp-admin/

  Also, you can add malinamle.com back to your site here:

  https://malinamle.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  Register a New Domain

  I’ve refunded your previously purchased Domain Mapping Upgrade, as well. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you have additional questions, please let us know.

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  malinamle · Member · Mar 26, 2015 at 8:48 am

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  Thank you so much! I’m back online :)

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  pmciano · Member · Mar 26, 2015 at 1:23 pm

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  @malinamle

  Awesome! I’m glad you’re back up and running.

  If you have any other questions regarding WordPress.com, please let us know :-)

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  waleven · Member · Apr 25, 2015 at 7:02 pm

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  I have the same predicament but I was not able to solve it with the steps above. I have not gone on my blog for maybe six months. I am very hopeful my content is not gone forever.

  I used to be able to log onto my site to edit here:
  http://www.popinaswimwear.com/retro_suit_blog/wp-admin/

  Please help!

  Thanks!

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  timethief · Member · Apr 25, 2015 at 7:24 pm

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  @waleven
  http://www.popinaswimwear.com/ is not hosted by WordPress.COM. You are posting to the wrong support forum for your software. We cannot help you here with that site.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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  pmciano · Member · Apr 25, 2015 at 7:26 pm

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  @waleven

  You’ve reached support for the free blogs hosted at WordPress.com. The site you’ve indicated, popinaswimwear.com, is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

  To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:

  WordPress.com vs. WordPress.org

  Since your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  You may also wish to contact your host’s support team for more assistance.

  As @timethief stated, the following page may be of assistance:

  http://codex.wordpress.org/Resetting_Your_Password

  If you have any questions regarding WordPress.com, please let us know.