Domain has expired but renewal is not possible

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  thequalitygroup · Member · Mar 5, 2015 at 7:04 am

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  Dear Support team,

  we going to my blog at http://www.vertragsmanagement.com I get the message “Uh oh! Your blog’s domain vertragsmanagement.com expired 2 days ago!”.
  When I click the link “Renew for another year” I get to a page where it says I should renew the domain. Unfortunately, there is no button or any possibility to confirm this renewal (Link to screenshot: http://www.tqg.de/fileadmin/pictures/vmcom_02.png).
  What do I need to do to renew this domain and make it work again.

  Strangely, in the section “My domains” there are two entries for “vertragsmanagement.com” ((Link to screenshot: http://www.tqg.de/fileadmin/pictures/vmcom_03.png). I set the main domain to the active vertragsmanagement.com but this has had no effect so far.

  I am looking forward to your help in getting my website back up as soon as possible.
  Thank you in advance.

  Kind regards,
  Simon Feess

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Mar 5, 2015 at 5:39 pm

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  vertragsmanagement.com does not appear to be registered through WordPress.com. According to WHOIS info, the registrar is:

  http://www.united-domains.de/

  You do have a Domain Mapping upgrade here at WordPress.com. Domain Mapping is the upgrade that allows you to use a domain registered through another registrar with your WordPress.com account.

  I see your Domain Mapping upgrade as expiring 2016-03-02, so it looks like you were able to sort out your renewal issue?

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  thequalitygroup · Member · Mar 6, 2015 at 7:22 am

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  Thank you for your reply.
  Unfortunately, I was not able to sort out the reply as you can see when going to http://www.vertragsmanagement.com.

  The Domain Mapping upgrade was in place before the domain expired. That is why I do not understand why the domain has expired in the first place.

  As I wrote earlier, there are also two entries for http://www.vertragsmanagement.com in “My Domains” – one active (until February 1, 2016) and one expired.
  I have set the active one to be my main domain and I think all the DNS entries are also correct (Screenshot).

  Any ideas? Thanks for your help in advance.

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  staff-ozmodiar · Staff · Mar 6, 2015 at 3:46 pm

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  Hmmm, very odd!

  Okay, I’m digging deeper into this and will let you know when I have it sorted out.

  Have no fear, you’ll be up and running again in no time.

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  thequalitygroup · Member · Mar 10, 2015 at 7:18 am

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  I was now able to renew the upgrade.

  When going to http://www.vertragsmanagent.com, the message now reads:
  “Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain. “

  What do I have to do next to get the domain up and running again?
  What are the settings I have to put in?

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  staff-ozmodiar · Staff · Mar 10, 2015 at 5:14 pm

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  Okay, everything looks like it is sorted out now. http://vertragsmanagement.com is pointing where it should point.

  My apologies for the hassle and let me know if things are working for you.

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  thequalitygroup · Member · Mar 11, 2015 at 2:54 pm

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  Yes, everything is working again. Thank you very much for your efforts.

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  staff-ozmodiar · Staff · Mar 11, 2015 at 8:09 pm

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  Great to hear!