Domain has expired but renewal is not possible
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Dear Support team,
we going to my blog at http://www.vertragsmanagement.com I get the message “Uh oh! Your blog’s domain vertragsmanagement.com expired 2 days ago!”.
When I click the link “Renew for another year” I get to a page where it says I should renew the domain. Unfortunately, there is no button or any possibility to confirm this renewal (Link to screenshot: http://www.tqg.de/fileadmin/pictures/vmcom_02.png).
What do I need to do to renew this domain and make it work again.Strangely, in the section “My domains” there are two entries for “vertragsmanagement.com” ((Link to screenshot: http://www.tqg.de/fileadmin/pictures/vmcom_03.png). I set the main domain to the active vertragsmanagement.com but this has had no effect so far.
I am looking forward to your help in getting my website back up as soon as possible.
Thank you in advance.Kind regards,
Simon FeessThe blog I need help with is: (visible only to logged in users)
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vertragsmanagement.com does not appear to be registered through WordPress.com. According to WHOIS info, the registrar is:
You do have a Domain Mapping upgrade here at WordPress.com. Domain Mapping is the upgrade that allows you to use a domain registered through another registrar with your WordPress.com account.
I see your Domain Mapping upgrade as expiring 2016-03-02, so it looks like you were able to sort out your renewal issue?
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Thank you for your reply.
Unfortunately, I was not able to sort out the reply as you can see when going to http://www.vertragsmanagement.com.The Domain Mapping upgrade was in place before the domain expired. That is why I do not understand why the domain has expired in the first place.
As I wrote earlier, there are also two entries for http://www.vertragsmanagement.com in “My Domains” – one active (until February 1, 2016) and one expired.
I have set the active one to be my main domain and I think all the DNS entries are also correct (Screenshot).Any ideas? Thanks for your help in advance.
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Hmmm, very odd!
Okay, I’m digging deeper into this and will let you know when I have it sorted out.
Have no fear, you’ll be up and running again in no time.
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I was now able to renew the upgrade.
When going to http://www.vertragsmanagent.com, the message now reads:
“Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain. “What do I have to do next to get the domain up and running again?
What are the settings I have to put in? -
Okay, everything looks like it is sorted out now. http://vertragsmanagement.com is pointing where it should point.
My apologies for the hassle and let me know if things are working for you.
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