domain help
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I own and operate the website http://www.romanticmisanthropy.com. I tried to renew the domain but something has gone wrong and I can’t access my site at all. I contacted Bluehost, my web hosting service, and customer service told me to ask Wild West Domains to change the name servers to ns1.bluehost.com and ns2.bluehost.com. So I contacted Wild West Domains but they told me to contact WordPress. My account doesn’t even say that I have a site/domain anymore. That blog had absolutely all of my writing from the past four years. Please could you help me – Grace
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Hey Grace,
I have added the “modlook” tag for staff’s assistance. Please wait for a while until a staff member checks it for you.
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Hi Grace,
The domain romanticmisanthropy.com is owned by a different account than the one you’re currently using to post to this forum. Please log-in to the correct WordPress.com account and contact us here to help you recover your domain.
If you’re not able to access that account, please read the steps outlined in our Account Recovery guide and let us know if you need more help:
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Sorry – this should be the correct account now. Also, when my domain is recovered, will I be able to see the two years of posts that have disappeared?
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Our records show that your domain romanticmisanthropy.com expired on May 10, 2018, and it is now in the redemption period.
This means that we may still be able to recover your domain but a late renewal fee of $80 will be added to the regular price of renewal. This fee is charged by the domain registry and is not one that we can waive.
The total price will be $106, which is $26 for the regular renewal, plus the $80 late renewal fee and I have already emailed you a payment request.
Please reply back if you have submitted the payment so that we can begin the recovery process.
If you have any other questions, just let me know and I’ll be happy to help.
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Hi theopenframes,
Have you followed the domain mapping instructions?
http://en.support.wordpress.com/domains/map-existing-domain/
Please note that you’ll need one of our plans in order to map a domain:
https://wordpress.com/pricing/
If you have any other questions, just let me know and I’ll be happy to help.
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I have already emailed you a payment request to the email address associated with your WordPress.com account gracetully.
Also, your site is always available at its free domain https://romanticmisanthropy.wordpress.com/
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@fstat the problem is that I cannot access the email account you sent the request to. I am changing my account email to my current address ([contact info redacted) if you could please resent it there. And if that’s true (about my site being always available), then what happened to all of my posts after March of 2016? That is when I changed my account from .wordpress.com to a .com address, and absolutely everything after that point has disappeared.
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I’ve resent the payment request to the new email address. Please let us know if you still cannot find it.
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Thank you for your payment. I have already begun the recovery process and I’ll let you know as soon as your domain is restored.
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Hi @gracetully
Your domain romanticmisanthropy.com has been successfully restored to your account. It will automatically renew prior to its expiration date of March 29, 2019.
If you wish to renew your domain manually, please let us know and we will turn off the auto renewal.
Please don’t hesitate if you have any further questions!
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