Domain help

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  lhaukom1 · Member · Sep 30, 2021 at 7:27 pm

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  I have my domain with WP for the above website but I cannot locate my log in. Can you help me locate it?

  Site: http://www.thegoldenbrand.co.
  WP.com: Yes
  Correct account: Unknown

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  helper-heroponriki · Member · Sep 30, 2021 at 8:38 pm

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  Hi there:

  It looks like you had another request here for that information.

  That domain is registered with WordPress.com, but is associated with a different user account than the one you’re logged into (lhaukom1).

  You would need to be logged into the correct account in order to access and manage your domain.

  If you don’t remember the login and if you have the transaction IDs from charges on this account from March 2021, you can use the Account Recovery form to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here:

  https://wordpress.com/wp-login.php?action=recovery

  Just fill out as much information as you have including an email address where Support can get in touch. The transaction ID will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  You can read more about what the account recovery process entails here:

  https://wordpress.com/support/account-recovery/

  I hope that helps!