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Forums / Domain Help

Domain Help

  • Unknown's avatar
    x0xcarolinex0x · Member · Jul 14, 2023 at 2:20 pm
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    • Add topic to favorites Add topic to favorites

    I’ll preface this by saying I’ve already contacted support about this, but they won’t help me because I don’t have a paid plan with wordpress.com

    I used to have a paid plan and during that time, I also bought my domain through them. About 6 months ago, I migrated to another host and cancelled my paid plan. I was not aware that I would also lose access to managing and even viewing my domain. I still have the domain through wordpress.com, because it auto renewed in March and is still working on my website

    I now want to transfer my domain out so that I can access it when needed, but since I literally can’t access it at all, I can’t transfer it. This is the message I get from wordpress.com when I go to wordpress.com/domains/manage:

    Domains are not available for this site.

    You can only purchase domains for sites hosted on WordPress.com at this time.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member · Jul 14, 2023 at 4:58 pm
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    Hi there!

    Looks like there was an issue that prevented you from seeing the domain settings for your WordPress.com site. I’ve fixed that, and you should now see laclassedemmecarolinecom.wordpress.com on your account. You can now navigate to that site to see both domains registered on your account. Here’s the direct link for you.

    You can follow these instructions to transfer the domains to another registrar:

    WP
    Domains » Transfer a Domain to Another Registrar
    in WordPress.com Support
    5 min read
    This guide explains how to transfer a domain registered with WordPress.com out to another provider (known as a registrar), such as GoDaddy or 1&1. Please note that your domain must be at least 60 days old before you can transfer it away. If it’s a new domain, you can change the name servers instead. Step One: Prepare the Domain Transfer Follow these steps to prepare your domain for t

    Feel free to let us know if you have more questions.

  • Unknown's avatar
    x0xcarolinex0x · Member · Jul 14, 2023 at 5:05 pm
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    Thanks so much!

  • The topic ‘Domain Help’ is closed to new replies.

Tags

  • account
  • Domain
  • Jetpack
  • payment

About this topic

  • In: Support
  • 2 participants
  • 2 replies
  • Last activity 3 years
  • Latest reply from x0xcarolinex0x

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